Email and Chat Support | German Philippines Inc.

1 opening
Preferred Educational Attainment
Graduated from college
a month ago
Application deadline
in a month
Recruiter responds
38% of the time
Recruiter last seen
12 hours ago
Computer Software / Engineering
Employment Type
Full time
Office Address
32nd St. corner 9th Ave. 31st floor Eco Tower Bldg., Bonifacio Global City, Taguig, Philippines
Minimum Qualifications:
Graduated from college
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;
Job Description

As an IPM Specialist – German, you will be responsible for the following, among others:

  • Provides exceptional customer service at all times
  • Provides 'First Contact Resolution' whenever possible
  • Answers Live Chat sessions and Support Tickets in a professional and timely manner
  • Uses professional language at all times
  • Promotes the features and benefits of using Freelancer and Freemarket sites
  • Handles and investigates customer complaints and recommends solutions. - Follows through on mutually agreed remedy
  • Effectively articulate complex information to a variety of technical and non-technical users
  • Rewrites the website copy in the target language, ensuring that the meaning of the source text is retained.
  • Liaises with the International Project Management team and multilingual staff members to discuss any unclear translation or points in the website.
  • Proofreads and edits final translated versions
  • Uses the internet, email, online dictionaries, thesauruses and translation references as research tools throughout the translation process to find the closest equivalents for terminology and words used
  • Prioritizes translation work to meet deadlines
  • Provides the company website a grammatically correct, well-expressed final version of the translated text.
  • Incorporates changes in work practices in response to changes requested by management
  • Understands that Freelancer is a dynamic web service and is willing to embrace changes in the services we offer and promotes these positively to the marketplace
  • Adheres to Freelancer policies and procedures
  • Actively contributes to team meetings and training sessions
  • Offers suggestions for improvement
  • Performs other duties as required
About Philippines Inc. is the world's largest freelancing and crowdsourcing marketplace by number of users and projects. We connect over 20 million employers and freelancers globally from over 247 countries, regions and territories. Through our marketplace, employers can hire freelancers to do work in areas such as software development, writing, data entry and design right through to engineering, the sciences, sales and marketing, accounting and legal services. Freelancer Limited is trading on the Australian Securities Exchange under the ticket ASX:FLN

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