Customer Success Representative | Email and Chat  

Escrow.com, owned and operated by Freelancer Limited, is the world's leading provider of secure online payments, and a fintech industry leader. We have handled over US$3.5 Billion in secured transactions while processing some of the largest domain name transfers - including Gmail.com, Uber.com and Twitter.com.

We are looking for a passionate individual who knows how to provide great customer service. Someone who is excited by the prospect of seeing their clients businesses improve with the help of the world's safest payments platform. In this role, you will:

• Provides exceptional customer service at all times via chat and ticket.
• Review and answer Support tickets in a timely manner
• Provide accurate information on customers’ queries
• Flag transaction and alert payments team
• Identify and flag potential fraud issues
• Handles and investigates customer complaints and recommends solutions. Follows through on mutually agreed remedy
• Promotes features and benefits of using Escrow.com
• Incorporates changes in work practices in response to changes requested by management
• Adheres to Escrow policies and procedures
• Actively contributes to team meetings, calibrations and training sessions
• Offers suggestions for improvement
• Performs other duties as required

• Candidate must possess at least a High School Diploma, Bachelor's/ College Degree, any field
• At least 1 year(s) of working experience in the related field is required for this position
• Detail oriented and process driven
• Willingness to work flexible hours when required
• Strong personal and customer service abilities
• Preferably 1-4 Yrs Experienced Employees specialising in Customer Service or equivalent