Client Engagement Associate
Center for Leadership and Change, Inc. (FranklinCovey Philippines)
- Makati, PhilippinesBel-Air, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱20,000.00 - ₱23,000.00 / monthPHP200002300020000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
The role of the Client Engagement Associate (CEA) is to provide our sales teams with a primary partner who coordinates with client support and account management throughout the client lifecycle. The CEA is also the point of contact for FranklinCovey merchandise. He/she excels at delighting customers both inside and outside FranklinCovey
Responsibilities:
- Creating a smooth customer experience from prospecting through the full client lifecycle
- Processing client orders in a timely manner, ensuring extreme accuracy and attention to detail
- Coordinating and overseeing live and live-online client engagements, including logistics
- Working with consultants to enhance client experience in live-online sessions
- Accounting for merchandise sales and assisting in store inventory counts
Minimum Qualifications
The Center for Leadership and Change, Inc. (FranklinCovey Philippines) is looking for Client Engagement Associates who can provide exceptional customer service by being responsive to client needs, proactively communicating information, and keeping the sales teams’ business organized moving forward.
- A minimum three-year track record of project and sales support experience
- A proactive self-starter with organizational and problem-solving skills while demonstrating superior customer service
- Excellent written, communication, and interpersonal skills with a strong track record for being a collaborative team player is essential
- Proficiency with Microsoft Office and Salesforce is a plus
- A Bachelor’s degree related to Business, Finance, Communications or related field or equivalent experience is required.
Perks and Benefits
- Work from Home
- Retirement Benefit Plans
- Special Leave Benefits for Women
- Single Parent Leave
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Paid Vacation Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Life Insurance
- Flexitime
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Required Skills
- Organizing and Planning
- Report Writing
- Attention to Detail
- Customer Service
- Communication Skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Management and Consultancy
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Ateneo Professional Schools, 1227 Makati, Philippines
About Center for Leadership and Change, Inc. (FranklinCovey Philippines)
FranklinCovey is the world leader in helping organizations achieve results that require lasting changes in human behavior, often the most difficult challenge any organization faces. When accomplished, it is also the most durable competitive advantage.
At FranklinCovey Philippines, we transform organizations by building exceptional leaders, teams, and cultures that get results. When organizations partner with us, their people change behavior—both individually and collectively—in ways that have a dramatic impact. Our content, based on timeless principles of human effectiveness, is designed to help people change both their mindsets and their behavior. It is combined with a team of experts, a dynamic behavior change platform, and key metrics that deliver exceptional results again and again.