Team Lead | Customer Care  

Fortexe Consulting, Philippines is recruiting on behalf of one of the fastest growing BPO companies in the Philippines. They are focused on delivering outstanding customer experience, consistently and efficiently.

The Team Leader (TL) is directly responsible for managing product knowledge, profitability, quality, and effectiveness of his/her team. He/she is also responsible for achieving employee, client and shareholder satisfaction through effective people leadership. His/her daily activities primarily focus on effectively leading and managing a team of representatives to meet company objectives in all areas of employee, client and shareholder satisfaction. The primary objective of the Team Leader is to meet and exceed set targets through managing operational performance, attendance, and quality of products and services delivered by each representative within his/her team.

Additional responsibilities:

• Promote communication and be open to feedback, teamwork, and cooperation amongst team members and colleagues.
• Keep motivation high by adapting the leadership style to individual needs.
• Create an environment conducive to success by promoting and recognizing initiatives.
• Ensure high employee satisfaction and attendance.
• Lead by example.
• Take full responsibility and the required action on disciplinary procedures.

• At least 1 year work experience in the related field.
• Currently a Team Leader in a BPO company.
• Willing to work in Bacolod City.