Customer Service Executive
Foodpanda Philippines, Inc.
- Cebu City, PhilippinesCebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- Full timeFULL_TIME
Expired 2 years ago
2021-12-16T16:00:00+00:00Job closed.
Job Description
- In this role, you will be empowered to accommodate our clients, partners, and customers with high level of professionalism, courtesy and accountability
- You are expected to deliver service excellence and maximize customer satisfaction
- Ensuring that all the orders are properly prioritized, documented, tracked, and fulfilled
- Work with the external team to stay updated on product and service knowledge
- Collaborate and partner with the Supervisor managing the overall performance of the assigned subgroup within foodpanda’s customer service team in delivering key performance indicators in the following areas: Quantity of Work, Quality of Work, and Customer Impacting metrics
- Being able to identify gaps or opportunities and be able to present solutions or actions via projects or process improvements
- You will cross collaborate with internal and external teams while handling the needs of the customer to provide excellent customer service in a timely and professional manner.
- Collaborate with Inter-department resources to fulfill or address issues and challenges within the customer service environment
- Identify opportunities and recommendations for continuous process improvement
Minimum Qualifications
- Bachelor’s Degree in any discipline
- 2-3 years relevant contact center experience preferably in reservations sales accounts
- Strong Written and Verbal communication skills (English and Filipino)
- Understanding of Service Level - KPI, Customer Satisfaction and Net Promoter Score
- Intermediate knowledge in using Microsoft Office and/or GSuite Applications
- Intermediate skills in Presentation or reporting
- Strong understanding of teamwork
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Cebu City, Central Visayas, Philippines
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About Foodpanda Philippines, Inc.
foodpanda (part of Delivery Hero) is the leading global online food delivery marketplace, active in 11 countries and territories.
We have the largest food network in the world with more than 150,000 restaurant partners and a global leader in the space with 291.5 million orders processed (2017).
The company enables restaurants to become visible in the online and mobile world and provides them with a constantly evolving online technology.
For consumers, foodpanda offers the convenience to order food and the widest gastronomic range from where they can choose their favorite meal on the web or via app.
In the Philippines we remain strong as the leading online food delivery platform with the aim to work with the top-notch talent in the market that could drive the business to unparalleled growth.