Rider Support Specialist  

Do you love food and convenience put together? Then you just might love foodpanda.

foodpanda is the world’s favourite way to order food online to your home or office. With hundreds of restaurants ready to receive orders via our website and mobile app, no one should have to suffer from the lack of variety or long queues to enjoy great food.

However, this doesn’t happen without some really awesome people making it happen. As of that, we are looking for a Rider Support Specialist to work in our Philippines team. You will be responsible for providing support and assistance to our Rider fleet

What you will do

• Provide quality and timely customer service to our Rider fleet via ticket and over the phone
• Reach out to customer, vendor and riders via email or phone as needed
• Simple data entry and record keeping
• Analyze and suggest improvements to existing procedures and processes
• Compile rider concerns and suggest preventive measures
• Participate in building projects for business processes improvement

What we have for you:

We have a steep learning curve and because of that, not a day is boring here! This is a place for those looking for challenges, learning and fast growth. You will experience the start-up environment in a stable global organization

When food marries tech -it’s just a promising industry

• We have a vibrant and international team with diverse backgrounds
• This is a brand with competitive employees in an all hands on deck environment!
• We recognize top performers, welcome our newbies, and share good food!
• Competitive package, incentives, allowances, food perks, HMO, and more!

• Candidate must possess at least a Bachelor's / College Degree, in any field
• 2 - 3 years of experience in customer service and the BPO industry
• Background as a team leader, supervisor or subject matter expert would be an advantage
• Familiar with ticketing software like Freshdesk or Zendesk
• Proactive and eager to build projects to improve business processes
• Required language(s): English, Filipino
• High-level English proficiency is a must
• Strong problem solving and analytical skills
• Willing to work 6 days a week
• Must have accurate and fast typing skills, and excellent listening and responding skills
• Courteous with strong customer service orientation
• Must be flexible with the ability to adapt to changes quickly and think conceptually