Rider Support Specialist  

Do you love food and convenience put together? Then you will definitely love foodpanda!

foodpanda brings good food into the everyday, whether delivering on our signature pink bikes or serving insights into the newest food trends and showcasing local favorite restaurants. We operate in 8 countries in Asia. Through the energy of our riders and the teams in all of our office spaces, we connect lovers of food to our brilliant partner restaurants. We're changing the way food delivery is viewed and experienced worldwide.

We are operated by Delivery Hero, the global leader in the food delivery industry, processing over 1 million orders everyday and is operating in 40+ markets in the world, with 17,000 employees and approximately 200,000+ restaurant partners.

We are looking for a Rider Support Specialist to work in our Philippines team. You will be responsible for providing support and assistance to our Rider fleet

What’s on the menu for you to do:

• Manage and enhance the working relationship with the foodpanda riders all over the PHilippines through our inhouse ticket system
• Understand the foodpanda process & advise riders with concerns
• Provide assistance to rider concerns (payments, compliance, auxiliary questions)
• Report to logistics manager about recurring rider concerns, suggestions made by riders

What we have for you:

• We have a steep learning curve and because of that, not a day is boring here! This is a place for those looking for challenges, learning and fast growth. You will experience the start-up environment in a stable global organization
• When food marries tech -it’s just a promising industry
• We have a vibrant and international team with diverse backgrounds
• This is a brand with competitive employees in an all hands on deck environment!
• We recognize top performers, welcome our newbies, and share good food!
• Competitive package, incentives, allowances, food perks, HMO, and more!

What do you bring to the table?

• Candidate must possess at least a Highschool Diploma
• 1-2 years of experience in the BPO sector preferred
• Great writing skills (clear & concise)
• Must have accurate and fast typing skills, and excellent listening and responding skills
• Courteous with strong customer service orientation
• Strong problem solving and analytical skills
• Must be flexible with the ability to adapt to changes quickly and think conceptually
• Required language(s): English and Filipino
• High-level English proficiency is a must
• Willing to work 6 days a week
• Can start immediately