Foodpanda Philippines, Inc.
Foodpanda Philippines, Inc.

Customer Service Analyst  

Foodpanda Philippines, Inc.

 
  • Makati, Philippines
    29th Floor, 29th Floor, Pacific Star Bldg. | Makati Avenue corner Sen. Gil J. Puyat Avenue, Makati, Metro Manila, Philippines, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • ₱40,000.00 - ₱60,000.00 / month
    PHP
    40000
    60000
    40000
    MONTH
  • Full timeFULL_TIME

Expired 4 years ago

2019-12-28T16:00:00+00:00
Job closed.

Job Description

“There is no love sincerer than the love of food.” - George Bernard Shaw

Do you love food and convenience put together? Then you will definitely love foodpanda!

foodpanda (small ‘f’) is the world’s favorite way to order food online from the comfort of your home or office. Whether it’s getting your hands on your favorite pasta, kebab or pizza, we believe that no one should have to suffer from hunger attacks ever again.

However this doesn’t happen without some really awesome people making it happen! We are currently looking for a Customer Service Analyst to join our team in our Manila office!

The Customer Service Analyst will act as the key representative on improving compliance policy and cross department project. You will be fully responsible on developing & reviewing the ever-improved customer service standard with Our Customer Service Center, to ensure the high standard of customer experience. Plus, you shall manage various company’s project as central liaison between internal and external.

What’s on your menu?

  • Work closely with customer service team to review and improve on customers’ experience
  • Maintain and monitor the implementation of SOPs, guidelines and other compliance procedures by customer service agents
  • Responsible for providing regular quality assessment on customer interactions with CS agents
  • Constantly re-evaluate and identify process gaps and recommends corrective actions
  • Disseminate compliance-related information and publication to all relevant units or departments
  • Provide support and advise to commercial and operations units on compliance-related matters
  • Responsible for project management and serve as key person liaison between internal and external work counterparts
  • Manage all aspects of the projects from development, implementation and post-implementation includes project schedule planning, resource planning, vendor management and budget management
  • Perform data analysis and interpretation for customer related operation

What we offer:

  • A dynamic and challenging working environment
  • An extra steep learning curve
  • Responsibility from day one in a fast growing and global company
  • A vibrant and international team with diverse backgrounds
  • Regular company and team events

Up for a challenge? Apply Now!

Minimum Qualifications

What do you bring to the table?

  • A Bachelor’s degree in business or related areas
  • 2 years relevant experience, preferably in Customer Service or Project Management
  • Detail oriented and motivated with the ability to work independently and multi-task
  • Excellent communication and interpersonal skills, fluency in both English and Cantonese
  • Experience in delivering client-focused solutions

Perks and Benefits

  • Mobile Phone DiscountMobile Phone Discount
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Transportation AllowancesTransportation Allowances
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Required Skills

  • Arithmetic
  • Problem Sensitivity
  • Critical Thinking
  • Deductive Reasoning
  • Performance Management

Preferred Courses

  • Business Administration

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
29th Floor, Pacific Star Bldg. | Makati Avenue corner Sen. Gil J. Puyat Avenue, Makati, Metro Manila, Philippines
Industry
E-Commerce
Vacancy
2 openings
Website
https://www.foodora.com/

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About Foodpanda Philippines, Inc.

foodpanda (part of Delivery Hero) is the leading global online food delivery marketplace, active in 11 countries and territories. We have the largest food network in the world with more than 150,000 restaurant partners and a global leader in the space with 291.5 million orders processed (2017). The company enables restaurants to become visible in the online and mobile world and provides them with a constantly evolving online technology. For consumers, foodpanda offers the convenience to order food and the widest gastronomic range from where they can choose their favorite meal on the web or via app. In the Philippines we remain strong as the leading online food delivery platform with the aim to work with the top-notch talent in the market that could drive the business to unparalleled growth.

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