Focus Global Inc.
Focus Global Inc.

Customer Service Representative  

Focus Global Inc.

 
  • Bonifacio Global City, Taguig, Philippines
    26th Floor, Twenty-Four Seven McKinley, 24th Street corner 7th Avenue, Bonifacio Global City, Taguig, 1634 Metro Manila, Philippines
    Bonifacio Global City, Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 6 years ago

2017-12-18T16:00:00+00:00
Job closed.

Job Description

The Customer Relations Associate shall be responsible in delivering high-quality service our clients of Focus Global. This is a Day Shift and will be reporting to our Mandaluyong Office. He/she shall help the organization build successful and long-term relationships with our customers by:

  • Identifying optimal solutions and ensuring prompt resolution to customer complaints.
  • Assuring proper coordination with Clients, In-house Designers, Project Coordinators, Technicians, and Installers regarding after-sales service issues and schedules.
  • Identifying and recommending strategies that would improve the quality of service, productivity and profitability based on analysis of service trends and root causes of service issues and customer service best practices.
  • Measuring customer satisfaction through service metrics.
  • Monitoring accuracy of reporting and database information.

Minimum Qualifications

To be considered for the position, aspiring candidates must meet the following qualification:

  • At least 1-2 years of work experience in customer care;
  • Customer care experience in home furnishings, electronics, or appliances industry is an advantage but not required;
  • A Bachelor's Degree from any reputable university;
  • Excellent customer service and interpersonal skills;
  • Excellent leadership and team management skills;
  • Excellent written and oral communication skills;
  • Willing to work on weekends;

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
26th Floor, Twenty-Four Seven McKinley, 24th Street corner 7th Avenue, Bonifacio Global City, Taguig, 1634 Metro Manila, Philippines
Industry
Retail Industry
Vacancy
2 openings
Website
http://www.focusglobalinc.com

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About Focus Global Inc.

We believe in reimagining homes, transforming spaces, and impacting communities through world-class home brands that are designed with purpose and innovation. For over 31 years now, Focus Global has continued to innovate and invest in the future. We are your partner for every outdoor camping adventure, dinner party, family meal, and the quiet afternoons in the comfort of your home - as exclusive distributors of leading market consumer goods like Coleman and Kitchen Aid, and home furnishings products like Tempur, Siematic, SubZero & Wolf, Ethan Allen, B&B Italia, and Fendi Casa, among many others. Today, our team of 500 brings 30 global home brands to the Philippines, Singapore, and Malaysia. We create premium retail experiences like no other through our multiple showrooms and experience centers, connecting the Southeast Asian consumer to products that they need to create elevated and inspired living spaces. With world-class brands, outstanding service, innovative tools, and a diverse team that embraces radical collaboration and growth, Focus Global is on its way to touch 100 million homes! FGI is an equal opportunity employer and advocate for creating inclusive workplaces. We celebrate our team’s diversity in race, religion, color, sex, gender identity, sexual orientation, and age, and continuously seek ways in which we can create safe spaces to empower our employees’ individuality and identity. All employment is decided on the basis of qualifications, merit, and business need.

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