First Digital Finance Corporation
First Digital Finance Corporation

Operations Manager  

First Digital Finance Corporation

 
  • Makati, Philippines
    5, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • ₱75,000.00 - ₱100,000.00 / month
    PHP
    75000
    100000
    75000
    MONTH
  • Full timeFULL_TIME

Expired 4 years ago

2020-04-07T16:00:00+00:00
Job closed.

Job Description

As our Operations Manager, you would be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency. You will oversee and drive the performance and continuously improve overall results. Reporting directly into the CEO.

Responsibilities

  • Responsible for managing call center operations activities including day-to-day operations, training, and quality
  • Ensures achievement of service levels, key performance indicators, business objectives and financial targets stipulated
  • Establishes policies, procedures, product and service standards to ensure quality and efficiency as well as compliance with regulations and company policy
  • Partner with site leadership to ensure compliance with operational governance and business strategy
  • Strong time management, organizational, problem solving and analytical skills with proven ability to turn findings into executable plans to meet business objectives
  • Manages the program efficiently and effectively and adds value to the overall company growth and success
  • Adapt departmental plans and priorities to address business and operational challenges
  • Perform supervisory audits as necessary

Minimum Qualifications

  • Minimum 5 years of experience in the call center industry; 3 years at a managerial level
  • Proven track record in managing an operation with a minimum of 200 FTEs in a Customer Service
  • Humble but assertive; pro-active; solution-oriented; problem-solving skills; a great coach
  • Objective and data-oriented, exposure to concepts such as Six Sigma, LEAN (preferable)
  • Strong leadership and people management skills
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Gym MembershipGym Membership
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Organizing and Planning
  • Operations Management
  • People Management
  • Time Management
  • Driving Skills
  • Communication Skills
  • Coaching

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Salustiana D. Ty Tower, 104 Paseo de Roxas, Legazpi Village
Industry
Financial Services
Vacancy
1 opening
Website
http://www.firstdigitalfinance.com

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About First Digital Finance Corporation

Our Story. First Digital Finance is the holding company for 3 amazing Fintech companies in the Philippines, incorporated in 2015. We are passionate about innovating and pushing the boundaries in providing financial innovations with clear benefits and purpose. We are an assembly of experienced professionals with local and international experience in banking, consulting and technology. Named as one of the Top 10 New Philippine Fintech Startups to Watch out for in 2019 by FinTech Singapore. We are in our 4th year of operations, our growth projectile is fueled by our amazing customers and our ability to disrupt and innovate within the fin-tech market. We are driven by excellent customer service and the truly amazing people who work for us. Our 2-year goal is 1 million happy customers.

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