Customer Advocate | Customer Support

First Circle

  • Taguig, Philippines
    Bonifacio Global City, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
  • Full time
Posted a month ago and deadline of application is on 20 Jun
Recruiter was hiring 15 hours ago

Customer Advocate | Customer Support

First Circle

Job Description

ABOUT THE ROLE

We are looking for a highly talented individual to become a First Circle guru for our customers.

You will be providing world-class support to our customers through many different channels of communication - including: email, phone, live chat, social media. You will be responsible for identifying the root cause of customer problems, resolving issues and co-ordinating responses from various internal departments.

You will surface qualitative insights that will shape our product development and strategy. You will also be responsible for creating and maintaining documentation regarding issue resolution and FAQ's.

You're a great fit if you are empathetic, are driven to help customers, and have the ability and desire to foster a deep understanding of our products.

YOUR MAIN DUTIES & RESPONSIBILITIES

  • Be First Circle's ambassador to customers
  • Answer or co-ordinate answers for all inbound questions from customers or potential customers
  • Proactively look for solutions to problems and propose improvements if something can be done better
  • Own the customer experience and work to exceed customer expectations. You will be expected to treat customers as you would treat a guest in your own home.
  • Create and maintain issue resolution documentation

Minimum Qualifications

WHAT WE ARE LOOKING FOR

Soft skills:

  • You love talking to people and building relationships
  • You are able to connect with people in a genuine way that lets them know you care about their issues
  • You're a team player that can follow and lead as situations demand
  • You're able to make decisions and solve problems
  • You have an ability to explain complex issues in simple terms
  • You're organised and able to plan and prioritize work

Technical skills and experience required:

  • Bachelor's degree
  • Ability to evaluate, resolve, and follow-up on customer issues as well as document for further escalation
  • Experience in a customer-facing role a plus

You are an ideal candidate if:

  • You are eager to learn and voice your opinion
  • You're diligent and enjoy taking more and more responsibility
  • You enjoy a fun and friendly work environment

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Housing Housing
  • Employee Discounts Employee Discounts
  • Mobile Phone Discount Mobile Phone Discount
  • Free Lunch or Snacks Free Lunch or Snacks
  • Gym Membership Gym Membership

Required Skills

  • Organizing and Planning
  • Email Support
  • Chat Support
  • Customer Service
  • Communication Skills

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Often 
Office Address
Bonifacio Global City
Industry
Financial Services
Vacancy
1 opening
Website
https://www.firstcircle.com

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About First Circle

First Circle is the first fintech SME lender in South East Asia. We exist to radically improve the opportunities for business owners in the world's fastest growing region. Our ground-breaking venture is led by a team of ex-Morgan Stanley, Goldman Sachs, Bain, Amazon and Web Summit management. We previously built SE Asia’s highest value fintech which grew from a handful to 200+ employees. Having recently closed its Series A round, First Circle is funded by leading international VCs and global impact investors. First Circle empowers SME owners with fast, convenient, and cost-effective supply chain financing as it develops a $50bn+ opportunity across the region. This is a unique opportunity for a driven and ambitious individual for rapid professional and personal development.
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