First Circle
First Circle

Product & Customer Support Specialist  

First Circle

 
  • Taguig, Philippines
    Bonifacio Global City, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-04-06T16:00:00+00:00
Job closed.

Job Description

We are looking for a highly talented individual to become a First Circle guru for our customers. While helping our users, the Support team works closely with every part of First Circle, learning the intricacies of how we build products, manage risk, acquire customers, and keep users happy.

You will be providing world-class support to our customers through many different channels of communication - including: email, phone, live chat, social media. You will be responsible for identifying the root cause of customer problems and coordinating responses from various internal departments including Product, Engineering, Data & Risk.

You will analyze requests in order to surface improvements to our product and internal processes that will drive our product development and strategy.

You're a great fit if you are empathetic, possess great analytical skills, are driven to help customers, and have the ability and desire to foster a deep understanding of our products.

Your Main Duties & Responsibilities

  • Proactively look for solutions to problems and instigate changes to help scale our operations
  • Optimize our internal and external documentation
  • Gain unique insights into the needs of our customers and disseminate to key stakeholders
  • Answer or co-ordinate answers for all inbound questions from customers or potential customers
  • Drive product improvements to help make First Circle offer the best customer experience to its clients
  • Have an opportunity to learn how First Circle operates from the ground up and make a real impact on the future of the organization

You are an ideal candidate if you:

  • Enjoy the puzzle of open-ended problems
  • Relish technical concepts, have great analytical skills, and can work through a problem to identify the root cause of issues
  • Can empathize with users and quickly grasp the issues they're facing
  • Love constantly learning, can quickly become a subject matter expert in any topic while seeing things through to completion
  • Enjoy communicating, both in writing and verbally, while doing so in a concise and effective manner

Nice to haves

  • Familiar with SQL
  • Experience in customer-facing roles

Minimum Qualifications

  • Bachelor's degree
  • You love talking to people and building relationships
  • You are able to connect with people in a genuine way that lets them know you care about their issues
  • You're a team player that can follow and lead as situations demand
  • You're able to make decisions and solve problems
  • You have an ability to explain complex issues in simple terms
  • You're organized and able to plan and prioritize work
  • Strong written and verbal communication

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • HousingHousing
  • Employee DiscountsEmployee Discounts
  • Mobile Phone DiscountMobile Phone Discount
  • Free Lunch or SnacksFree Lunch or Snacks

Required Skills

  • Problem Solving
  • Communication Skills
  • Empathy

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Bonifacio Global City
Industry
Financial Services
Vacancy
1 opening
Website
https://www.firstcircle.com

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About First Circle

First Circle is the first fintech SME lender in South East Asia. We exist to radically improve the opportunities for business owners in the world's fastest growing region. Our ground-breaking venture is led by a team of ex-Morgan Stanley, Goldman Sachs, Bain, Amazon and Web Summit management. We previously built SE Asia’s highest value fintech which grew from a handful to 200+ employees. Having recently closed its Series A round, First Circle is funded by leading international VCs and global impact investors. First Circle empowers SME owners with fast, convenient, and cost-effective supply chain financing as it develops a $50bn+ opportunity across the region. This is a unique opportunity for a driven and ambitious individual for rapid professional and personal development.

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