Job closed.
Job Description
The Business Analyst (Operations) analyzes customer-related data to aid business in credit approval monitoring, customer issue monitoring, staff KPI monitoring and customer behavior analysis to identify insights that can improve business processes, systems and process efficiency. The roles and responsibilities include the following (but not limited to):
- Tracking and reporting customer service and credit approval staff performance.
- Daily monitoring and review of operational KPIs.
- Generate additional insights by analyzing customer issues.
- Work closely with internal teams and vendors to codify insights into business processes
Minimum Qualifications
- Bachelor’s Degree with GPA minimum 3.0, preferably in quantitative subject (i.e. Computer Science, Engineering, Economics, or Mathematics).
- Minimum 2 years’ experience as Data Analyst or Business analyst in financial sector preferably.
- Excellent analytical skills. You need to be comfortable with data – Analyze it, question its validity, interpret it, and develop recommendations based on it.
- Working knowledge of SQL and proficiency in Excel are required.
- Comfortable working in a dynamic and fast-paced environment.
- Conversational ability in English is required.
Perks and Benefits
- Free Lunch or Snacks
- Paid Sick Leave
- Medical / Health Insurance
Required Skills
- SQL
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Rukan Permata Senayan Unit E-08, Jl. Tentara Pelajar
About FinAccel
FinAccel is a fun, fast growing company with lofty ambitions. Starting with instant ecommerce financing, we are on a goal to disrupt unsecured lending in Southeast Asia, one of the fastest growing economic regions globally. Our first product, Kredivo, which integrates at merchant checkout, qualifies ecommerce buyers for instant ecommerce purchase financing at rates which are much lower than consumer finance companies. We do this by using breakthrough technology and science to unlock unprecedented insights about credit risk and fraud from multiple data sources: phone, social networks, telco, financial and location data.
FinAccel is founded by an experienced and well rounded team: Akshay Garg (cofounder Komli Media), Umang Rustagi (McKinsey financial services) and Alie Tan (PicStory and Affle). The company is backed by some of the biggest investors in the region: Jungle Ventures, GMO, AlphaJWC and 500 Startups. The company has a flat, egalitarian structure, no politics, no BS; people who are problem solvers and execute fast will thrive here.
FinAccel is not for everyone. People who do well here tend to have a few qualities in common:
- Intelligent
- Intellectually curious
- High ownership over their work
- Strong communicators
- Biased for speed
- Team players
- Excited by an all-in work culture
- Motivated by building innovative products
We provide employees with a work environment which is:
- learning and execution oriented without any politics or excessive managerial overhead,
- where taking initiative is highly valued,
- where making mistakes is encouraged as long as you keep learning from them,
- one of the best compensation structures in the startup world (everyone is a shareholder in the company).
If you feel this is you, then we'd love to hear from you.