Level 1/2 Helpdesk Engineer | Office Based  

Please note, if you are successful, you will be required to work in one of our Ortigas office for all your shifts, even during GCQ.

This well established Australian IT boutique that focuses on providing a range of managed I.T and cyber-security services for Aussie businesses is seeking to grow their Manila team.

Reporting to the Manila based Helpdesk Lead who is customer relationship and outcomes focused, you will work together to resolve issues and develop best practice operations moving forward.

Your responsibilities:

• Providing remote service desk support to a variety of environments from 1 to 500 users
• Configure/reconfigure computers for all employees, including software installations, network configurations, hardware integration, final testing, and migration of users’ old data onto the newly-built system.
• Log and update technical support incidents in incident management systems.
• Maintain availability of storage for ad-hoc backups of users’ systems and for regular backups of all server resources. Take steps to ensure that users are making appropriate choices for the storage, protection and security of their data.
• Set up, maintain, support and arrange repairs for printers.
• Manage relationships with local suppliers and purchasing for IT equipment and software.

To be successful in the role you will have some commercial experience with the following:

• Ideally 3 to 5 years experience in a HelpDesk Support role
• Microsoft Windows 7/8/10 Support and Troubleshooting
• MS Office 2007/2010/2013/2016
• Knowledge of Active Directory and Exchange
• Office 365 knowledge is highly regarded
• Setting up phone and video conference equipment such as 3CX
• Experience supporting IPad/IPhone's and general smartphone support
• Installing and Configuring new hardware and software

More importantly, attitude is everything, you will have:

• Excellent written and spoken English, with a warm and professional phone manner
• Exceptional customer service is key
• A proactive nature, an enthusiastic attitude and a genuine desire to help people

Nice to have:

• Worked for an Australian IT business or supported Australians with Helpdesk support - on the phone, email & live chat support

On top of being a really cool company and a great place to work, you’ll get the following benefits as part of the Filta Family:

• 6:00am to 3:00pm Monday to Friday shift in one of our Ortigas offices
• HMO for yourself and one dependent within the first month
• 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularisation)]
• Monthly social activities paid by the company – such as watercolour workshop, board games, laser tag, escape room, team dinner, etc.
• 30 minutes early out Fridays (after regularisation, upon completing all your tasks for the week, and if you’re on time during the week)
• Company perks relating to your role such as free tickets to meetups, conventions, conferences, etc.
• The opportunity to be a part of Shopify Meetup Manila run by Filta every quarter. This event will expose you to the Shopify – the world's fastest growing eCommerce platform – and the ecosystem in Manila.