Filta.
Filta.

Technical Support Specialist  

Filta.

 
  • Manila, Philippines
    Manila, Metro Manila, Philippines
    Manila
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • ₱30,000.00 - ₱35,000.00 / month
    PHP
    30000
    35000
    30000
    MONTH
  • Full timeFULL_TIME

Expired 3 years ago

2020-09-27T16:00:00+00:00
Job closed.

Job Description

  • Join a proven, high growth tech startup with offices in Australia and the US
  • Exposure to the best ecommerce brands globally and the rapidly growing Shopify ecosystem.
  • Monday to Friday; 9:00pm to 6:00am shift
  • Work from Home until the quarantine is lifted.
  • After quarantine, the candidate may report in any of our satellite offices based in Metro Manila, Cebu, Baguio, Clark, or Davao.

Want to work for a customer-marketing platform trusted by 1,000+ of the world’s fastest-growing consumer brands like Kim Kardashian’s brand, SKIMS? The platform is a suite of integrated marketing products including customer ratings and reviews, UGC, and Q&A which brands use to build trust, drive sales, and maximize customer lifetime value.

This role will provide a forward-thinking and passionate Support Engineer the opportunity to shape the customer support function and deliver an awesome user experience in the North America region within a fast growing team, dedicated to creating amazing products.

You’ll work for the Australian Development Manager and support the USA Sales and Customer Success teams to deliver outstanding customer support by:

  • Providing first-level support; assisting customers with general and software related queries, instruct users on how to use new features and troubleshoot issues that have been reported.
  • Coordinating and resolving incidents and when necessary escalating them to the development team.
  • Completing onboarding tasks, including; front-end development (HTML, CSS), software setup, data migration and user walk-throughs.
  • Contributing to the maintenance of the internal technical documentation and customer-facing knowledge base.
  • Aiding the development of features by completing development, testing and QA tasks.

On top of being a really cool company and a great place to work, you’ll get the following benefits as part of the Filta Family

  • 9:00pm to 6:00am shift​ Monday to Friday;
  • HMO for yourself and one dependent within the first month
  • 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularisation)]
  • 30 minutes early out Fridays (after regularisation, upon completing all your tasks for the week, and if you’re on time during the week)
  • Company perks relating to your role such as free tickets to meetups, conventions, conferences, etc.
  • The opportunity to be a part of Shopify Meetup Manila run by Filta every quarter. This event will expose you to the Shopify – the world's fastest growing eCommerce platform – and the ecosystem in Manila.

Minimum Qualifications

To be successful:

  • You will have at least three years experience in a similar role with a strong customer support background (mainly chat & email)
  • You will have an understanding or commercial experience using front-end technologies such as HTML, CSS and Javascript
  • You will have clear and concise written and verbal communication skills, with the ability to engage technical and non-technical users.
  • You are confident at troubleshooting, debugging and problem-solving.
  • If you have experience with Shopify, that is a bonus!

Perks and Benefits

  • Work from HomeWork from Home
  • Single Parent LeaveSingle Parent Leave
  • Life InsuranceLife Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Manila, Metro Manila, Philippines
Industry
Outsourcing / Offshoring
Vacancy
1 opening
Website
http://www.filtaglobal.com/careers

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About Filta.

At Filta, we help small to medium Australian based eCommerce, Development and Design businesses compete in the ever-changing global market by assisting them to build and manage global teams, regardless of whether it’s here in Australia or building offshore resources in the Philippines.

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