Customer Success & Administration Assistant  

• Full Time Work from Home during GCQ
• Full Time Office Based in Ortigas after GCQ
• 6am to 3pm (Day Shift) / 2pm to 10pm (Mid Shift) Monday to Friday
• If you love pets, this role would be perfect for you!
• Dual role supporting the Owner's businesses in online pet products and their digital agency.

You will be working for an online pets business as well as an Australian digital agency who are Shopify Experts specialising in complex enterprise solutions built upon Shopify Plus predominately for lifestyle brands.

Your responsibilities include:

• You will have the freedom to serve their customers the best way they know how (who wants to read from a script?). As a member of this team, you would be responsible for answering customer inquiries through email, chat and phone.
• You will own end-to-end touchpoints with the customer starting from onboarding, and improving every engagement they have
• You will proactively flag issues, run down tickets to a high satisfactory completion, escalate issues as necessary.
• You will be the social media community manager, posting content, moderating comments across all platforms.
• You will also support the Director and the team with full administration support including writing agendas, minuting meetings, word processing etc

Things to know:

• This role requires serious attention to detail, as their clients have high expectations of us in the execution of our daily work.
• This role requires the ability to manage time well, act decisively, and crunch tasks.
• You have to have a love of animals!

To be successful you will:

• Have experience in a client services role (phone, email and live chat ) working within B2C or an online retailer.
• Experience supporting a team with full administration support.
• Focused on hitting weekly and monthly targets with a demonstrated track record.
• Strong ethical and honest approach
• Excellent written and verbal communication skills; organized and detail-oriented. You love spreadsheets and checking off items in a todo list.
• Self-driven to manage your own work and results with high standards.
• Openness to change, and quick to adapt to new systems.
• Ability to communicate ideas to the team and know the steps to achieve them

On top of being a really cool company and a great place to work, you’ll get the following benefits as part of the Filta Family:

• 6am to 3pm (Day Shift) / 2pm to 10pm (Mid Shift) Monday to Friday
• HMO for yourself and one dependent within the first month
• 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularisation)]
• ​Monthly social activities paid by the company – such as watercolour workshop, board games, laser tag, escape room, team dinner, etc.
• 30 minutes early out Fridays (after regularisation, upon completing all your tasks for the week, and if you’re on time during the week)
• Company perks relating to your role such as free tickets to meetups, conventions, conferences, etc.
• The opportunity to be a part of Shopify Meetup Manila run by Filta every quarter. This event will expose you to the Shopify – the world's fastest growing eCommerce platform – and the ecosystem in Manila.