Filta.
Filta.

Junior Technical Officer | Work from Home  

Filta.

 
  • Mandaluyong, Philippines
    5, Mandaluyong, Metro Manila, Philippines
    Mandaluyong
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • ₱25,000.00 - ₱40,000.00 / month
    PHP
    25000
    40000
    25000
    MONTH
  • Full timeFULL_TIME

Expired 4 years ago

2020-07-10T16:00:00+00:00
Job closed.

Job Description

  • Full Time Work from Home Career Opportunity
  • Shift: 1:00 am to 10 am Monday to Friday

You will be the go-to-guy in anything related to Technical Merchant Support. You will deal with concerns ranging from diagnosing broken codes, malfunctions in the third-party services and assisting the Front-Line Support in identifying technical issues.

Day to Day Responsibilities

  • Educate users - Fix problems for users for the first time and educate them on how to fix similar issues in future via video
  • Give feedback - Give feedback about the product constantly based on the insight gained during support work
  • Keep communication - Keep daily communication with the team members
  • Handle page creating / editing cases - Help customers to utilize built-in PageFly editing features
  • Fix visual issues via HTML / CSS code - Help customers with light custom CSS/JS code.
  • Solve Shopify theme conflicts issue
  • Solve the integration issue with 3rd-party services
  • Add the custom code to fix bugs
  • Refine the page layout/styling and optimize the page
  • Support front line team about technical issues

On top of being a really cool company and a great place to work, you’ll get the following benefits as part of the Filta Family you’ll enjoy:

  • HMO for yourself and one dependent from day one
  • 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularisation)
  • Monthly social activities paid by the company – such as a watercolour workshop, board games, laser tag, escape room, team dinner, etc.
  • 30 minutes early out Fridays (after regularisation, upon completing all your tasks for the week, and if you’re on time during the week)
  • The opportunity to be a part of Shopify Meetup Manila run by Filta every quarter. This event will expose you to the Shopify – the world's fastest-growing eCommerce platform – and the ecosystem in Manila.

What’s next…

Click on the Apply Button.

To be considered You Must submit your resume + cover letter + answer the questionnaire.

Minimum Qualifications

What do you need to have to succeed in this role?

  • Good understanding of eCommerce and Shopify - This is important not only to understand the problem customers are facing with the product, but also to the bigger picture which is e-commerce and Shopify.
  • Experience with customer support job - CS is a very specific kind of job and some people aren’t just born for it.
  • Empathy - Whatever work you do, always keep customers in mind. Feel their pain & struggle.
  • Patience - Dealing with lots of unhappy people can drag you down, so keep your spirit up. Stay patient with the customers and yourself.
  • Self-management, multitasking skills & ability to work under pressure - You will need to deal with multiple support requests at the same time and need to provide an equal level of support for every request.
  • Hardworking - This job is not going to be an easy ride.
  • Advanced knowledge of HTML / CSS
  • Advanced knowledge of Liquid
  • Intermediate knowledge of JavaScript
  • Basic knowledge of ReactJS (optional)

Perks and Benefits

  • Work from HomeWork from Home
  • Life InsuranceLife Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Media and Creatives
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Doña Julia Vargas Avenue & Bank Drive, Ortigas Center, Mandaluyong, Metro Manila, Philippines
Industry
Outsourcing / Offshoring
Vacancy
1 opening
Website
http://www.filtaglobal.com/careers

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About Filta.

At Filta, we help small to medium Australian based eCommerce, Development and Design businesses compete in the ever-changing global market by assisting them to build and manage global teams, regardless of whether it’s here in Australia or building offshore resources in the Philippines.

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