NOC | Application Support Analyst
FCI Software Technologies Inc.
- Muntinlupa, Philippines22, Madrigal Business Park Alabang–Zapote Road , Muntinlupa, Metro Manila, PhilippinesMuntinlupaMetro ManilaPhilippinesPhilippines
- ₱30,000.00 - ₱35,000.00 / monthPHP300003500030000MONTH
- Full timeFULL_TIME
Expired 15 days ago
2024-04-03T09:33:48.040100+00:00Job closed.
Job Description
Job Purpose:
Helps end users with the operation and functionality of software applications. Works with both clients and development team in identifying and resolving issues.
Essential Job Functions / Main Duties & Responsibilities:
- Monitor and analyze the health of application system by understanding the key business indicators and provide operation and maintenance support
- Act as L1/L2 support to multiple platforms and respond to inquiries from clients globally to maintain high client retention
- Manage Incidents, Problems and Changes and assist in Capacity Management of our systems
- Participate as mid/ night or weekend shift emergency point of contact and be willing to support different shifts to maintain stability and customer support
- Improve product documentation by consistently reporting errors and suggesting corrections and resolutions
- Work in teams alongside developers, QA testers and UI/UX designers to ensure all elements of web creation are consistent.
Minimum Qualifications
Skills and Qualifications:
- +2 years experience working in Application Support and/or Technical Helpdesk, from a software development background.
- Experience on JIRA or any service desk tools and Confluence or other knowledge and IT management tools
- Has strong organizational skills and has a high sense of urgency while maintaining calm under pressure.
- Strong communication and interpersonal skills, proficient English and experience working with multi-national teams
- Knowledge of Azure or other cloud solution services is a plus
- Technical knowledge in using programming tools (Development or supporting an application) desired
- Amenable to work on site and on shifting schedule
Perks and Benefits
Special Leave Benefits for Women
Free Lunch or Snacks
Gym Membership
Life Insurance
Medical / Health Insurance
Paid Sick Leave
Single Parent Leave
Paid Bereavement/Family Leave
Recruitment / Signing Bonus
Paid Holidays
Paid Vacation Leave
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Required Skills
- Network Administration
- Incident Management
- Technical Support
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Sometimes
- Office Address
- Madrigal Business Park Alabang–Zapote Road, Ayala Alabang, Muntinlupa, 1780 Metro Manila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About FCI Software Technologies Inc.
We're a team of creative, determined and tenacious people. We want to create products that have never been delivered in the industry. Our goal is to provide the most cutting-edge products to our clients and to elevate those who dare to join us on our journey.
The teamwork, relationship and ideas we create are aimed at providing solutions beyond the ordinary. Every team member is a specialist in their respective line, always striving towards our goal. This hunger for innovation is what drives us forward.
If you dare to grow, be listened to and advance in your career, then come join our team. Quality is the core of our belief: whether it be the product or the career experience. Our goal is to find uniquely talented people who are ready for their next challenge.