Officer | Customer Services Centre
Famous City Holdings LTD
- Pasay, PhilippinesPasay, Metro Manila, PhilippinesPasayMetro ManilaPhilippinesPhilippines
- ₱15,000.00 - ₱18,000.00 / monthPHP150001800015000MONTH
- Full timeFULL_TIME
Expired 5 years ago
2019-07-21T16:15:56.977575+00:00Job closed.
Job Description
- Handle all incoming call inquiries, complaints and ad-hoc request from customers, this includes processing of booking, amendment and cancellation received via telephone and fax.
- Effectively manage customer interaction, identify needs and offer a solution.
- Follow up on the feedback, escalation within internal department and customers.
- Escalate unsolved issue to the Team Leader.
- Feedback customer’s comments to Team Leader for service improvement.
- Will function as support on disaster recovery for other centers.
- Performs other duties and responsibilities that may be assigned from time to time.
Minimum Qualifications
- Finished at least 2 years in college
- Senior High Graduates are also accepted
- Fresh graduates or candidates with no work experiences are welcome to apply
- Excellent English communication skills (listening, verbal and written skills).
- Excellent telephone etiquette.
- Good customer service skills
- Must have good working attitude and a good team player.
- Flexible and diplomatic in handling customer complaint issues.
- Must be willing to work on shifting schedule, night shift, and on Public Holidays.
- Applicant should be Filipino citizens or hold relevant residence status.
- For LOCAL EMPLOYMENT (office based)
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Single Parent Leave
Special Leave Benefits for Women
Life Insurance
Medical / Health Insurance
Employee Discounts
Other
- Cruise Discount upon regularization for employee and immediate family members
Required Skills
- Business Correspondence
- MS Office
- Problem Sensitivity
- Customer Service
- Time Management
- Critical Thinking
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Hospitality and Tourism
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Always
- Office Address
- Pasay, Metro Manila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Famous City Holdings LTD
Genting Hong Kong Limited is Asia’s leading global cruise company, specifically targeted for high-end consumers.
Recognized for its core competences for land and sea-based businesses, Genting Hong Kong comprises of Star Cruises, Dream Cruises, and Crystal Cruises, along with German shipyards MV Werften and Lloyd Werft, including the prominent nightlife brand Zouk, and Resorts World Manila (“RWM”). Located in over 20 locations worldwide, it has its main offices in Australia, China, Germany, India, Indonesia, Japan, Malaysia, the Netherlands, the Philippines, Singapore, Sweden and the United States.
The Company anticipates to launch its Global Class Ships which will be run by artificial intelligence and fashioned with an exotic array of leisure, entertainment and dining for amazing cruise experience.
Our employees enjoy a dynamic and diverse culture, where they are treated with high esteem. Immense opportunities for accelerated career development and progression are made available for every aspiring individual. Besides, every staff get to enjoy our products and services at attractive rates, along with their friends and families.
This is definitely the place you want to be. Join us and let Your Dream Career Set Sail in Genting Hong Kong.
************************
Genting Hong Kong is an Equal Opportunity Employer. All applications received will be treated in strict confidence and be used exclusively for recruitment purpose only. If you are not contacted within four weeks, your application will be retained for a period of 1 year and may be presented for other appropriate positions within this period.