Officer
Famous City Holdings LTD
- Pasay, PhilippinesPasay, Metro Manila, PhilippinesPasayMetro ManilaPhilippinesPhilippines
- ₱14,000.00 - ₱15,000.00 / monthPHP140001500014000MONTH
- Full timeFULL_TIME
Expired 7 years ago
2017-04-29T16:00:00+00:00Job closed.
Job Description
- Handle all incoming call inquiries, complaints, and adhoc request from customers.
- This includes processing of booking, amendment, and cancellation received via telephone and fax.
- Effectively manage customer interaction, identify needs, and offer a solution.
- Follow up on the feedback and escalation within internal department and customers.
- Escalate unsolved issue to the Team Leader.
- Provide feedback of customer’s comments to Team Leader for service improvement.
- Function as support on disaster recovery for other centers.
- Perform other duties and responsibilities that may be assigned from time to time.
Minimum Qualifications
- At least completed 2nd year level.
- Fresh graduates or candidates with no work experience are also welcome to apply.
- Preferably with 1-4 years of experience specializing in Hotel Management / Tourism Services or equivalent.
- Excellent communication skills (listening, verbal, and written skills).
- Excellent telephone etiquette.
- Good customer service skills.
- Good working attitude.
- Good team player.
- Flexible and diplomatic in handling customer complaint issues.
- Willing to work on shifting schedule, night shift, and on Public Holidays.
- Applicant should be a Filipino citizen or hold relevant residence status.
- Willing to start as soon as possible.
Preferred Courses
- Hotel, Restaurant & Institution Management [Tourism Management Track]
- Tourism Management
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Hospitality and Tourism
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Sometimes
- Office Address
- Pasay, Metro Manila, Philippines
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About Famous City Holdings LTD
Genting Hong Kong Limited is Asia’s leading global cruise company, specifically targeted for high-end consumers.
Recognized for its core competences for land and sea-based businesses, Genting Hong Kong comprises of Star Cruises, Dream Cruises, and Crystal Cruises, along with German shipyards MV Werften and Lloyd Werft, including the prominent nightlife brand Zouk, and Resorts World Manila (“RWM”). Located in over 20 locations worldwide, it has its main offices in Australia, China, Germany, India, Indonesia, Japan, Malaysia, the Netherlands, the Philippines, Singapore, Sweden and the United States.
The Company anticipates to launch its Global Class Ships which will be run by artificial intelligence and fashioned with an exotic array of leisure, entertainment and dining for amazing cruise experience.
Our employees enjoy a dynamic and diverse culture, where they are treated with high esteem. Immense opportunities for accelerated career development and progression are made available for every aspiring individual. Besides, every staff get to enjoy our products and services at attractive rates, along with their friends and families.
This is definitely the place you want to be. Join us and let Your Dream Career Set Sail in Genting Hong Kong.
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Genting Hong Kong is an Equal Opportunity Employer. All applications received will be treated in strict confidence and be used exclusively for recruitment purpose only. If you are not contacted within four weeks, your application will be retained for a period of 1 year and may be presented for other appropriate positions within this period.