Hiring and Retention Specialist | Davao
Alorica
- Davao City, PhilippinesKm 10 Davao-Bukidnon Rd, Talomo, Davao City, 8000 Davao del Sur, PhilippinesDavao CityDavao RegionPhilippinesPhilippines
- Full timeFULL_TIME
Expired 6 years ago
2017-10-31T16:15:06.809183+00:00Job closed.
Job Description
Essential Duties & Responsibilities
- Partner and calibrate with Recruitment to ensure that new hire profiles are accurate, updated, and adhered to.
- Identify and report gaps and areas for improvement to immediate manager.
- Understand attrition trends and address what causes it by working in partnership with Training and Operations to drive a better employee experience and effective results.
- Implement engagement activities and interventions for new hires during onboarding and assimilation into Operations (30-60-90 day touchpoints).
- Support day to day supervision of new hires in Training up to assimilation into Operations.
- Assists in preparing recommendations to implement improved processes.
- Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
- Perform other duties as assigned by management.
Minimum Qualifications
Knowledge, Skills, Abilities & Other Characteristics
- Excellent interpersonal, written, and oral communication skills.
- Project Management skills preferred
- Performance is measured by Recruitment, Training and Operations metrics.
- Proficient in Microsoft Office program.
- Ability to define the problem, collects data, establish facts and draw valid conclusions.
- Analytical problem-solving skills, linear and logical troubleshooting skills.
- Judgment is required to solve problems which may require some interpretation of policies and practices within an area of expertise.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Human Resources
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Matina IT Park, McArthur H-way, Talomo District, Davao City
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About Alorica
Who is Alorica?
It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience.
Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too.
At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support.
We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home.
We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions. Join us and together let’s change the game!