Job closed.
Job Description
Summary:
Responsible for performing and coordinating various functions specific to employee and labor relations management that is consistent with the Company’s relationship-based strategy. Prepare related HR reports and send timely communications as required and needed.
Essential Duties & Responsibilities:
- Validate, process and maintain employee data related to termination and provide real time update to HR & Payroll.
- Act as back-up to the HR Generalist in addressing employee concerns. May administer basic employee discipline cases.
- Responsible for records management and timely distribution of employee documents and other communication.
- Provide information regarding grievance procedures, disciplinary actions, and other employee relation practices to the management.
- Gather initial information from employees regarding work-related problems, evaluates issues, and refers the issue for appropriate action.
- Ensure timely office supplies requisition and monitor proper usage
- Act as peer mentor to lower level position
- Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
- Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
- Perform other duties as assigned by management.
Minimum Qualifications
Qualifications & Requirements:
Education:
- Minimum of 2 years university and 2 years work experience or Bachelor's Degree.
Experience:
- Minimum one (1) year related experience required. Two (2) years preferred.
Knowledge, Skills, Abilities & Other Characteristics:
- Proficient with Microsoft Office software.
- Ability to work in a multi-tasked environment.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to prioritize and organize.
- Ability to work in a team fostered environment. Able to maintain highest level of confidentiality.. .
- Excellent interpersonal, written, and oral communication skills.
- Work under direct supervision with very structured guidance regarding benefits, HRIS and Payroll standard processes and procedures including legal mandate.
- Strong analytical skills, be self-directed, organized, possess follow through skills and have the ability to work independently.
- Demonstrated attention to details and ability to handle multiple tasks, meet deadlines and maintain quality of work.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Human Resources
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 12F Cyberpod Centris Three - South Tower, ETON Centris, EDSA corner Quezon Avenue, Brgy. Pinyahan, Diliman Dist., Quezon City
About Alorica
Who is Alorica?
It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience.
Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too.
At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support.
We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home.
We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions. Join us and together let’s change the game!