Job closed.
Job Description
Duties and Responsibilities
- Conduct Language Skills Support Training, Accent Neutralization Training, and other language training programs as developed, as part of New Hire training programs specific to different programs.
- Create, Enhance, and Facilitate additional training courses or programs related to the Company’s University for the on-going development and support of our existing employees. These training programs focus on leadership competencies and specific tools that will help develop future and current leaders in the organization.
- Evaluate language usage of designated employees requiring extensive support.
- Create and implement action plans in order to provide on-going and supplemental language training to employees requiring additional training.
- Plan, organize, and deliver specific language support activities to improve English communication skills.
- Participate in programmed voice assessments for the evaluation of incoming Trainee Candidates.
- Coordinate with the Operations departments and the Leadership Development Supervisor or Manager to provide language support as needed.
- Maintain close coordination with Operations management to ensure the correct and constant use of the English language on the call floor.
- Support Language incentive programs and coordinate project specific language incentive activities to achieve better implementation of English language skills.
- Inform management of English usage training progress.
- Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations relating to job duties.
- Knowledge, understanding, and compliance with Company policies and procedures.
- Follow up in a timely manner to ensure customer satisfaction.
- Provide feedback to management concerning possible problems or areas of improvement as well as the performance of the team.
- Make recommendations to implement improved processes.
- Perform other duties as assigned by management
Minimum Qualifications
Education:
- High School Diploma required. Bachelor’s Degree or if undergraduate, with relevant work experience preferred.
Experience:
- Previous training, language coaching, and/or related experience preferred.
Knowledge, Skills, and Abilities:
- Must possess strong problem-solving abilities.
- Ability to facilitate new ideas or concepts to one or more individuals and ensure transference of information to the individual(s).
- Ability to coach and motivate both new and experienced employees to perform their duties.
- Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
- Ability to adapt to a flexible schedule.
- Proficient personal computer skills, including Microsoft Office.
- Excellent interpersonal, written, and oral communication skills to build credibility in a classroom setting.
- Ability to work in a team fostered environment.
- Ability to adapt to a flexible schedule.
- Ability to travel as necessary.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Education and Training
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Once in a while
- Office Address
- MJ Corporate Plaza Building, Chino Roces Ave., Makati City
- Industry
- Business Process Outsourcing
- Vacancy
- 3 openings
About Alorica
Who is Alorica?
It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience.
Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too.
At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support.
We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home.
We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions. Join us and together let’s change the game!