Learning and Development Trainer | Makati  

Duties and Responsibilities

• Conduct Language Skills Support Training, Accent Neutralization Training, and other language training programs as developed, as part of New Hire training programs specific to different programs.
• Create, Enhance, and Facilitate additional training courses or programs related to the Company’s University for the on-going development and support of our existing employees. These training programs focus on leadership competencies and specific tools that will help develop future and current leaders in the organization.
• Evaluate language usage of designated employees requiring extensive support.
• Create and implement action plans in order to provide on-going and supplemental language training to employees requiring additional training.
• Plan, organize, and deliver specific language support activities to improve English communication skills.
• Participate in programmed voice assessments for the evaluation of incoming Trainee Candidates.
• Coordinate with the Operations departments and the Leadership Development Supervisor or Manager to provide language support as needed.
• Maintain close coordination with Operations management to ensure the correct and constant use of the English language on the call floor.
• Support Language incentive programs and coordinate project specific language incentive activities to achieve better implementation of English language skills.
• Inform management of English usage training progress.
• Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations relating to job duties.
• Knowledge, understanding, and compliance with Company policies and procedures.
• Follow up in a timely manner to ensure customer satisfaction.
• Provide feedback to management concerning possible problems or areas of improvement as well as the performance of the team.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management

Education:

• High School Diploma required. Bachelor’s Degree or if undergraduate, with relevant work experience preferred.

Experience:

• Previous training, language coaching, and/or related experience preferred.

Knowledge, Skills, and Abilities:

• Must possess strong problem-solving abilities.
• Ability to facilitate new ideas or concepts to one or more individuals and ensure transference of information to the individual(s).
• Ability to coach and motivate both new and experienced employees to perform their duties.
• Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
• Ability to adapt to a flexible schedule.
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills to build credibility in a classroom setting.
• Ability to work in a team fostered environment.
• Ability to adapt to a flexible schedule.
• Ability to travel as necessary.