Employee Relations Associate  

Basic Function

Responsible for performing a variety of Employee Relations tasks in support of the Employee Relations department to include unemployment verifications and exit interviews; prepare and maintain assigned departmental files; may create and enter "for cause" involuntary termination Performance Action Notices (PAN) for assigned production employees; peform duties associated with maintaining the Employee Relations training calendar and training record maintenance; establish a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided.

Major Job Accountabilities

• Unemployment Verification - Research inactive Production or assigned Staff employee files to determine eligibility for unemployment benefits according to established state guidelines; prepare and submit paperwork ensuring accuracy, timeliness, and adherence to state and department policies and procedures; escalate to supervisor any claims requiring further review prior to determination
• Exit Interviews - Review exit interviews submitted by Production or assigned Staff employees; notify management immediately of any information obtained in interview which may adversely impact the Company and may need further investigation; prepare and distribute interview notes to designated staff in format established by departmental procedures; input staff exit interviews into established summary in a timely and accurate manner ensuring exit summary is distributed according to established department policies and procedures
• File and Record Maintenance - Prepare and maintain assigned departmental files (i.e., terminated staff, employees, etc.) in an organized manner; retrieve files as requested by departmental staff; prepare files for off-site storage ensuring files are archived appropriately; coordinate requests for retrieving files from off-site storage; as required, create for cause involuntary termination Performance Action Notices (PAN) for assigned production employees; enter PANs into the HRMS database; prepare and distribute quarterly Employee Relations training calendar and training class schedules; enter training class registrants, training rosters, and class attendees into the HRMS system; print and distribute training certificates; perform all file and record maintenance in an accurate and timely manner and according to established departmental policies and procedures
• Team Interfaces - Establish a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided; assist with performing quality review of services provided and department interactions by escalating work flow and communication issues to supervisor to help identify trends indicating the need to revise existing methods and procedures; ensure quality of all written communication by reviewing issues and content prior to distribution

• Related Duties as Assigned - The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents. Consequently, job incumbents may be asked to perform other duties as required. Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above. Please contact your local Employee Relations representative to request a review of any such accommodations.

Education

• Education attainment in the fields of human resources management, or a related field preferred

Experience

• Minimum one year general Human Resources and/or Employee Relations experience required

KNOWLEDGE, SKILLS, AND ABILITIES

• Incumbents will be expected to master the following knowledge, skills, and abilities to successfully perform this job.

Knowledge

• Office procedures, methods and computer equipment
• Departmental policies and procedures for production and staff
• General knowledge of Human Resources and/or Employee Relations functions
• Principles and procedures of filing and file maintenance
• Applicable Federal, state and local employment laws and regulations
• Principles and practices of customer service

Skills and Abilities

• Present a professional appearance and demeanor
• Attention to detail
• Maintain confidentiality
• Good written and verbal communication skills
• Type a minimum of 30 words per minute accurately

• Follow oral and written instructions
• Organize and maintain appropriate files and records
• Work independently in the absence of immediate supervision
• Establish and maintain cooperative working relationships
• Ability to handle multiple tasks and meet strict deadlines
• Ability to develop and maintain strong relationships and teamwork with co-workers