Alorica
Alorica

Recruitment Supervisor | Clark, Pampanga  

Alorica

 
  • Mabalacat, Philippines
    Jack Nasser Dr, Clark Freeport, Mabalacat, Pampanga, Philippines
    Mabalacat
    Central Luzon
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-09-03T16:00:00+00:00
Job closed.

Job Description

Summary

  • Responsible for leading the team to meet management expectations. Lead the HR process of all potential employees, which may include lead generation, screening, Skills Enhancement Training (SET), employee development, and employee relations. This also includes relationship building with internal customers who rely on the timely processing of HR responsibilities. Assists in the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, including dashboards and statistics.
  • Essential Duties & Responsibilities

Recruiting Operations:

  • Execute direct interface with the hiring managers and provide feedback on the status as well as initiating an early engagement on the anticipated hiring activities.
  • Establish control and good relation with the hiring managers. Work with internal customers and recruiters to create and drive the recruiting process.
  • Should be able to screen up to managerial position.
  • Review relevance and validity of tests and recruiting processes to ensure streamlined HR processes.
  • Assist in the creation and implementation of recruitment strategies.
  • Responsible for leading the phone screening and scheduling team to ensure achievement of daily targets and adherence to process standards and policies.
  • Collaborate and coordinate with the Recruitment Associate for lead generation and to ensure all lead sources are maximized.

Sourcing:

  • Spearhead university programs, college relations activities, and other related events that will eventually lead to generation of highly qualified candidates such as provision of list of graduates belonging to the top 10% of the graduating class.
  • Interface with the external vendors that are necessary in the production of recruitment peripherals.
  • Reporting & Analytics:
  • Collect, summarize and generate recruitment reports. Review and validate reports prior to release to the management.
  • Implement and evaluate near hire training programs to support Recruitment needs
  • Collaborates with sourcing, recruitment and operations to ensure that Skills Enhancement Training (SET) course materials reflect current specifications and obtain information on new processes and equipment
  • Responsible in resolving disputes and able to respond to internal customers should there be any escalation regarding reports.
  • Responsible for day-to-day operations of team. Plan, direct, supervise, and evaluate work flow.
  • Demonstrate an adequate knowledge of techniques which require a grasp of involved practices, precedents, theory, industry, and principles needed to coach direct reports.
  • Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
  • Ensure required staffing levels are maintained to achieve department goals.
  • Provide and document performance feedback through side by side coaching of staff.
  • Perform other duties as assigned by management.

Minimum Qualifications

Qualifications& Requirements
Education:

Graduate of Bachelor's Degree preferably with Master’s degree or units earned.

Experience:
Three years of related experience preferred. Three to five years of related experience required.

Knowledge, Skills, Abilities & Other Characteristics:

  • Excellent interpersonal, written, and oral communication skills.
  • Knowledge of Compensation and Benefits.
  • Highly flexible to perform all functions within Recruitment.
  • Performance is measured by recruitment metrics.
  • Proficient in Microsoft Office program.
  • Familiarity with Targeted Selection Interviewing Techniques.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Analytical problem solving skills, linear and logical troubleshooting skills.
  • Has introduced process improvements.
  • Judgment is required to solve problems which may require some interpretation of policies and practices within an area of expertise.
  • Performance is also measured by recruitment metrics. With good judgment and effective decision making.
  • Demonstrate basic knowledge of the industry. Decisions primarily impact work group.
  • Remain in compliance with the local, legal and global policies and regulations. Able to complete the Leadership Training Certifications.
  • Must pass the Leadership Development Survey. Performance coaching, scorecards, development plans must be accurate and executed in a timely manner.
  • Supervise and lead others doing similar work. Able to supervise all personnel and activities of recruitment department

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Human Resources
Educational Requirement
Bachelor's degree graduate
0
Office Address
Business Center 4, Philixcel Business Center, Manuel Roxas H-way Clark, Freeportzone Pampanga.
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
http://jobs.alorica.com/ph-lead-capture/

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Alorica

Who is Alorica? It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience. Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too. At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home. We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions. Join us and together let’s change the game!

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: