Alorica
Alorica

Data Entry Administrator II | Quezon City | Night Shift  

Alorica

 
  • Quezon City, Philippines
    248 Visayas Ave, Quezon City, 1107 Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • ₱15,000.00 / month
    PHP
    15000
    15000
    15000
    MONTH
  • Full timeFULL_TIME

Expired 7 years ago

2017-05-30T16:00:00+00:00
Job closed.

Job Description

Principal Responsibilities

  • Responsible for reviewing reconciliation reports and making the necessary adjustments in the NCO or client system to balance the patient accounts.
  • Reactivate and/or close accounts in accordance with the guidelines set by each client.
  • Collate, organize, and standardize raw data provided by clients in order to create detailed reports for operations to include site performance reports.
  • Create performance reports per agent and per team based on the key performance indicators (KPIs).
  • Responsible for accurately integrating and collating data from multiple sources to create one comprehensive performance dashboard for the clients.
  • Create report templates for new and non-standard reports containing all requirements requested by clients.
  • Generate ad-hoc reports for management and/or clients when requested information is not included in standard system reports.
  • Create and maintain up-to-date documentation of work instructions and procedures for completing all assigned reports.
  • Closely coordinate with the various branch offices and resolve data accuracy issues encountered in generating their reports.
  • When requested, analyze, identify, and present trends in a report for the branch/client.
  • Participate in calls with internal clients to discuss reporting requirements and issues.
  • Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
  • Track and provide daily and weekly reporting for all reporting tasks processed and completed for each branch.
  • Meet daily, weekly, monthly productivity and quality targets set by the company.
  • Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations relating to job duties.
  • Knowledge, understanding, and compliance with company policies and procedures.
  • Maintain knowledge of functional area and company policies and procedures.
    • Provide feedback to management concerning possible problems or areas of improvement.
    • Make recommendations to implement improved processes.
    • Perform other duties as assigned by management.

Minimum Qualifications

  • High School Diploma required. Bachelor's Degree or undergraduate, with relevant work experience preferred.
  • 6 months of related/reporting experience required. 1 year of related/reporting experience preferred.
  • Knowledge of accounting principles and/or working insurance accounts is preferred.
  • Knowledge of File Transfer Protocol (FTP) and Disk Operating System (DOS) a plus.
  • Proficient personal computer skills to include database administration and advanced knowledge in Microsoft Excel specifically formulas and pivot tables. Ability to create macros is a plus.
  • Excellent communication skills, both written and verbal and an ability to correspond to internal and external clients in a clear and concise manner.
  • Excellent data analysis and problem-solving skills.
  • Strong mathematical ability and analytical thinking skills.

Perks and Benefits

  • Medical / Health InsuranceMedical / Health Insurance

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Graduated from high school
Recruiter response to application
Always
Office Address
Quezon City
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
http://jobs.alorica.com/ph-lead-capture/

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About Alorica

Who is Alorica? It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience. Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too. At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home. We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions. Join us and together let’s change the game!

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