Alorica
Alorica

Sales Coach | Cebu  

Alorica

 
  • Cebu, Philippines
    Lahug, Cebu City, Cebu, Philippines
    Cebu
    Central Visayas
    Philippines
    Philippines
  • ₱30,000.00 - ₱35,000.00 / month
    PHP
    30000
    35000
    30000
    MONTH
  • Full timeFULL_TIME

Expired 7 years ago

2017-03-30T16:00:00+00:00
Job closed.

Job Description

The Sales Coach is responsible for developing production employees to achieve individual, company, and client goals, while overseeing the work activities of assigned production employees.

  • Support the quality performance and sales skills of agents by providing accurate response to questions with a sense of urgency during call processing.
  • Provide positive, consistent, fair, and committed leadership to the team.
  • Actively pursue a team environment focused on the achievement of the project's high quality standards and high performance goals.
  • Recognize their team's deficiencies and developing action plans to overcome them.
  • Meet monitoring goals and complete related reports.
  • Provide effective feedback and coaching to the agents.
  • Recommend innovative suggestions on incentive programs to motivate floor staff.
  • Provide coverage on the floor as directed.
  • Perform other duties and projects as required.

Minimum Qualifications

  • Preferably with management and/or call center experience.
  • At least 2 years of related experience and/or training, or equivalent combination of education and experience.
  • Preferably with experience in budget, forecasts, and expense management.
  • Assertive self-starter who can work independently, yet can function in a team environment.
  • Excellent organization, planning, time management and analytical skills.
  • Strong team building, interpersonal, communication, and motivational skills.
  • Ability to lead and supervise in a fast paced, rapidly changing environment while managing multiple priorities.
  • Ability to manage a diverse workforce.
  • Applicants should be Filipino citizens or hold relevant residence status.

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Completed associate's degree
Recruiter response to application
Sometimes
Office Address
Lahug, Cebu City, Cebu, Philippines
Industry
Business Process Outsourcing
Vacancy
7 openings
Website
http://jobs.alorica.com/ph-lead-capture/

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About Alorica

Who is Alorica? It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience. Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too. At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home. We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions. Join us and together let’s change the game!

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