Training Assistant - Taguig
Alorica
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-03-29T16:00:00+00:00Job closed.
Job Description
- Attend structured training sessions.
- Work with mentor to become proficient in Training.
- Become certified in training curriculum and facilitate sales and service training classes.
- Complete routine administrative tasks.
- Become familiar with company and client's policies/ guidelines.
- Learn & demonstrate understanding of key indicators.
- Become familiar with and interact with all departments.
- Observe Trainers and conduct day to day duties related to position.
- Become proficient with technical skills.
- Remain current with sales skills and product knowledge.
Minimum Qualifications
- Minimum of 6 months tenure or 1 year experience in call center operations and/or prior experience in customer service/sales; training experience in a service industry preferred.
- Experience handling a US Telco account is an advantage.
- Excellent interpersonal, written, and oral communication skills.
- Proficient personal computer skills includin
- Full-Time positions available.
- g Microsoft Office including Excel, PowerPoint, and Access.
- Good facilitation skills.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Makati, Metro Manila, Philippines
- Industry
- Business Process Outsourcing
- Vacancy
- 3 openings
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About Alorica
Who is Alorica?
It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience.
Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too.
At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support.
We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home.
We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions. Join us and together let’s change the game!