Hiring and Retention Specialist
Alorica
- Makati, PhilippinesAlphaland Southgate Tower, Chino Roces Ave, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-02-27T16:00:00+00:00Job closed.
Job Description
- Responsible for implementing and reporting all hiring and retention programs as well as engagement activities for new hires. Support the Manager, Hiring & Retention to accelerate learning curve and improve quality and retention of new hires.
- Partner and calibrate with Recruitment to ensure that new hire profiles are accurate, updated, and adhered to.
- Identify and report gaps and areas for improvement to immediate manager.
- Assists Operations in the final interview of candidates
- Implement engagement activities and interventions for new hires during on-boarding and assimilation into Operations.
- Support day to day supervision of new hires in Training up to assimilation into Operations
- Assists the Manager, Hiring and Retention prepare recommendations to implement improved processes.
- Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
- Perform other duties as assigned by management.
Minimum Qualifications
- 2-4 years related experience required.
- Excellent interpersonal, written, and oral communication skills.
- Project Management skills preferred
- Performance is measured by recruitment & training metrics.
- Proficient in Microsoft Office program.
- Ability to define the problem, collects data, establish facts and draw valid conclusions.
- Analytical problem-solving skills, linear and logical troubleshooting skills.
- Judgment is required to solve problems which may require some interpretation of policies and practices within an area of expertise.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Once in a while
- Office Address
- Alphaland Southgate Tower, Chino Roces Ave, Makati, Metro Manila, Philippines
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About Alorica
Who is Alorica?
It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience.
Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too.
At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support.
We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home.
We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions. Join us and together let’s change the game!