Alorica
Alorica

Reports Analyst | Alorica Centris  

Alorica

 
  • Quezon, Philippines
    Quezon Ave, Quezon City, Metro Manila, Philippines
    Quezon
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-01-29T16:00:00+00:00
Job closed.

Job Description

  • Provides daily, weekly and monthly statistical reports to appropriate channels and recipients.
  • Collates and generates performance reports (such as but not limited to Quality Monitoring, Quality of Service and Efficiency) and issues them out on a timely manner.
  • Integrates data generated locally and from other clients to create reports that will reflect the performance of agents and for Operations' purposes.
  • Collects, assembles, and analyzes data for operating trends & issues using Excel spreadsheets and Access/SQL databases.
  • Provides immediate feedback or updates to the management team as to the center's performance.
  • Audits reports and uses available resources to confirm accuracy
  • Identifies and resolves reporting issues proactively but immediately informs the direct supervisor for any hot issues
  • Coordinates with WFM regarding data sources and other related reports
  • Facilitates the monitoring of performance recognition and incentive programs every month/pay period
  • Completes other duties and projects as required.

Minimum Qualifications

  • Must have above average data analysis and problem solving skills
  • Outstanding organizational skills and the ability to handle multiple projects while meeting deadlines without sacrificing the quality of work
  • Knowledgeable in MS Office Suite (WORD, VISIO, POWERPOINT, ACCESS). Knowledge in MS Access databases, Microsoft SQL and .Net environment and/or other web applications would be an advantage
  • Must possess strong interpersonal and communication skills to work effectively with management and clients
  • Ability to work individually on a project or in a team environment with technical and non-technical colleagues
  • Must be comfortable working with highly confidential data as well as learning data at a company-wide level.
  • Demonstrated ability to work in a fast-paced environment
  • Must be available to work flexible hours to support hours of operation

Perks and Benefits

  • Medical / Health InsuranceMedical / Health Insurance

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Completed associate's degree
Recruiter response to application
Sometimes
Office Address
Quezon Ave, Quezon City, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
http://jobs.alorica.com/ph-lead-capture/

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Alorica

Who is Alorica? It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience. Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too. At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home. We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions. Join us and together let’s change the game!

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: