Data Scientist
Alorica
- Quezon, PhilippinesQuezon City, Metro Manila, PhilippinesQuezonMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2016-12-31T16:00:00+00:00Job closed.
Job Description
Summary
Develop data-discovery tools and creative approaches to interpretation of data, to inform executive decision-making, to support internal operations, and to improve client performance and its customers.
Essential Duties & Responsibilities
- Analyze large data sets to understand customer behavior.
- Create patterns within big data and communicate insights and opportunities.
- Build models and algorithm using operations research skills.
- Measure and model the performances of call center sites and the clients along with the interactions between agents and customers
- Handles projects that require machine learning techniques such as random forest decision trees, topic modeling, similarity indexes, and deep data mining.
- Translate business objectives in actionable analyses to explain complex technical material to nontechnical or executive audiences.
- Responsible for merging external structured or semi-structured data to create a data lake that requires cleansing or processing the incomplete data and develop a scholarship over its limitations.
- Provide feedback to management concerning possible problems or areas of improvement.
- Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
- Perform other duties as assigned by management.
Minimum Qualifications
Education:
- A bachelor’s degree in quantitative discipline such as statistics, operations research, mathematics, economics. Master’s degree or Ph.D. is a plus.
Experience:
- 2+ years industry experience in data mining such as statistical software SAS (e.g., SAS Enterprise Miner, SAS Enterprise Guide), SQL, R, or SPSS.
- Experience building predictive models or algorithms, scoring accounts based on attributes, and implementing them in a production environment is preferred
- Experience with unstructured data, Hadoop, Pig and Hive is a plus.
- Experience with business intelligence and presentation tools such as Tableau, QlikView, or MS PowerBI a plus.
- Experience working with remote teams in the United States a plus.
Knowledge, Skills, Abilities & Other Characteristics:
- Excellent business judgment and communication skills required.
- Proficiency in reading, writing, and speaking English required.
- Advanced knowledge of MS Word, Excel, Access, and PowerPoint required.
- Knowledge of database administration (MS SQL Server, MySQL, Oracle, Amazon Web Services, MS Azure, etc.) preferred
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- General Services
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Quezon City, Metro Manila, Philippines
- Industry
- Business Process Outsourcing
- Vacancy
- 2 openings
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About Alorica
Who is Alorica?
It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience.
Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too.
At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support.
We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home.
We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions. Join us and together let’s change the game!