Alorica
Alorica

Client Relationship Specialist | Fort, Taguig  

Alorica

 
  • Taguig, Philippines
    Fort Bonifacio, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • ₱15,000.00 - ₱18,000.00 / month
    PHP
    15000
    18000
    15000
    MONTH
  • Full timeFULL_TIME

Expired 6 years ago

2017-10-02T06:10:49.876000+00:00
Job closed.

Job Description

  • Communicate with customers to gather information and learn about their needs and expectations.
  • Collaborate with others to ensure the customers' issues are resolved.
  • Answer and initiate a variety of real-time inbound and outbound voice and non-voice based services.
  • Verify and update customer information, respond to queries, and resolve issues.
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
  • Accurately document and update records and databases in accordance with prescribed formats and required systems.
  • Provide transaction processing support to clients.
  • Perform a variety of transactions ranging from data entry, updating records, invoices and claims, to verifying information and closing transactions.
  • Collaborate with others to ensure the customers' issues are resolved.
  • Know, understand, and comply with all applicable Federal and Local laws and regulations as directed by management or during training.
  • Successfully communicate with customers to gather information and learn about their needs and expectations.
  • Understand the concept of “solution delivered” on first contact

Minimum Qualifications

  • Experienced working on desktop computers and laptops including hardware and operating systems.
  • Excellent English communication skills.
  • Excellent listening and problem-solving skills.
  • Ability to multitask in a fast-paced environment.
  • Willing to work in Fort, Taguig.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Single Parent LeaveSingle Parent Leave
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Medical / Health InsuranceMedical / Health Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Graduated from high school
Recruiter response to application
Sometimes
Office Address
Fort Bonifacio, Taguig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
100 openings
Website
http://jobs.alorica.com/ph-lead-capture/

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About Alorica

Who is Alorica? It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience. Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too. At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home. We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions. Join us and together let’s change the game!

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