Alorica
Alorica

HR Generalist | Makati  

Alorica

 
  • Makati, Philippines
    MJ Plaza, 106 Valero, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-01-10T16:00:00+00:00
Job closed.

Job Description

Summary

Responsible for performing and coordinating a variety of general duties related to employee and labor relations issues consistent with the company’s relationship-based strategy.

Essential Duties &Responsibilities

  • Assist in the planning, implementation, and communication of employee and labor relations programs and procedures; monitors the effectiveness of the programs and recommends modifications as needed.
  • Compile information and statistics on the economic impact of proposals of both labor and management.
  • Provide information regarding grievance procedures, disciplinary actions, and other employee relation practices to the management.
  • Participate in meetings between labor and management to discuss and attempt to resolve issues of mutual concern.
  • Gather initial information from employees regarding work-related problems, evaluates issues, and refers the issue for appropriate action.
  • Responsible for pulling and analyzing HR employee statistics and progress reporting.
  • Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
  • Perform other duties as assigned by management.

Minimum Qualifications

Education:

  • Minimum of 2 years university education


Experience:

  • 2-3 years related experience required.


Knowledge, Skills, Abilities & Other Characteristics:

  • Strong analytical skills, be self-directed, organized, possess follow through skills and have the ability to work independently.
  • Advanced Excel skills required [e.g., pivot tables, V-lookups, subtotals, etc.]
  • Excellent prioritization and organization skills.
  • Strong analytical skills. Process and detail focused.
  • Ability to deal with demanding and changing environment.
  • Ability to consistently deliver under pressure. Must be self-directed, flexible, motivated and work well independently as well as with a team.
  • Ability to identify priorities, organize and manage time effectively.
  • Work under supervision with increased responsibility.
  • Ability to maintain the highest level of confidentiality.
  • With full understanding of the local, legal and global requirements related to people.
  • Knowledge and compliance with all company policies and procedures.
  • Demonstrated attention to details and ability to handle multiple tasks, meet deadlines and maintain quality of work.
  • Excellent skills in verbal communication and presentation, to analyze the information and report accordingly.
  • Able to perform regular and complex functions of the position with limited supervision.
  • Duties and tasks may be slightly difficult in nature and may require some evaluation and ingenuity.
  • Ability to interpret rules, regulations, and contractual provisions; create and maintain effective relationships with labor organizations, management, employees, and the public; conduct and make recommendations based on data research, analysis, and evaluation; and maintain confidential and sensitive information.

Position Scope

  • Supervisory/Management Responsibility: N/A
  • Relationships:
    • Internal - The company’s Global Workforce
    • External - DOLE and National & Local Regulatory Agencies, with external labor lawyers

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Human Resources
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
MJ Plaza, 106 Valero, Makati, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
http://jobs.alorica.com/ph-lead-capture/

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About Alorica

Who is Alorica? It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience. Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too. At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home. We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions. Join us and together let’s change the game!

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