Alorica
Alorica

Customer Service Representative for a US Telco Account | Export Bank Makati  

Alorica

 
  • Makati, Philippines
    24F Exportbank Building, Chino Roces corner Gil Puyat St.,, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • ₱20,000.00 - ₱20,500.00 / month
    PHP
    20000
    20500
    20000
    MONTH
  • Full timeFULL_TIME

Expired 7 years ago

2016-12-12T16:00:00+00:00
Job closed.

Job Description

  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Minimum Qualifications

  • 18 years old and above
  • Completed at least 2 years in college or equivalent
  • With or without call center experience
  • Highschool Graduates are also welcome to apply
  • Fresh graduates are encouraged to apply
  • Basic knowledge of PC usage and internet navigation
  • With Average - excellent communication skills
  • Willingness to work at Exportbank Building in Makati City

Perks and Benefits

  • Transportation AllowancesTransportation Allowances
  • Gym MembershipGym Membership
  • Performance BonusPerformance Bonus
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Single Parent LeaveSingle Parent Leave
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Graduated from high school
Recruiter response to application
Always
Office Address
24F Exportbank Building, Chino Roces corner Gil Puyat St.,, Makati, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
48 openings
Website
http://jobs.alorica.com/ph-lead-capture/

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About Alorica

Who is Alorica? It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience. Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too. At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home. We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions. Join us and together let’s change the game!

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