Alorica
Alorica

Customer Service Representative (CSR)  

Alorica

 
  • Muntinlupa, Philippines
    Muntinlupa, Metro Manila, Philippines
    Muntinlupa
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-03-30T16:00:00+00:00
Job closed.

Job Description

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.​
  • Maintains customer records by updating account information.
  • Resolves product or service problems by selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Minimum Qualifications

  • Must possess excellent communication, listening and problem-solving skills.
  • Must have a working knowledge of computers and the internet; can type 30 wpm.
  • Ability to multitask in a fast-paced environment.
  • Must be willing to work on shifts particularly night shift.

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Completed vocational course
Recruiter response to application
Always
Office Address
Muntinlupa, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
20 openings
Website
http://jobs.alorica.com/ph-lead-capture/

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About Alorica

Who is Alorica? It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience. Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too. At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home. We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions. Join us and together let’s change the game!

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