Chat Support Specialist

Alorica

  • Quezon, Philippines
  • 18,000.00 - 21,000.00 PHP / month
  • Penuh waktu
Lowongan dipasang sebulan yang lalu dan batas waktu lamaran adalah 29 May
Rekruter merekrut 21 jam yang lalu

Deskripsi Pekerjaan

  • Answers and initiates a variety of real-time inbound and outbound voice and non-voice based services.
  • Verifies and updates customer information, responds to queries and resolves issues.
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
  • Accurately document and update records and databases in accordance with prescribed formats and required systems.
  • Provides transaction processing support to clients.
  • Performs a variety of transactions ranging from data entry, updating records, invoices and claims to verifying information and closing transactions.
  • Collaborate with others to ensure the customer issues are resolved
  • Know, understand, and comply with all applicable Federal and Local laws and regulations as directed by management or during training.
    Successfully communicate with customers to gather information and learn about their needs and expectations

  • Understand the concept of “solution delivered” on first contact

Kualifikasi Minimum

  • Must have excellent English communication skills;
  • Must have completed at least high school;
  • Preferably with collections, sales, or customer service experience in a call center industry (exposure to international clients would be an advantage);
  • Must possess excellent listening and problem-solving skills;
  • Must have working knowledge of computers and the internet; can type 30 words per minute;
  • Ability to multi-task in a fast-paced environment;
  • Applicants must be willing to work in Centris, Quezon City;
  • Fresh graduates/entry level applicants are encouraged to apply.

Tunjangan dan lain-lain

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans

Jobs Summary

Tingkat Posisi
Lulusan Baru
Kategori pekerjaan
Customer Service
Persyaratan tingkat pendidikan
Lulus SMA
Perekrut respon ke aplikasi
Selalu 
Alamat Kantor
Diliman, Quezon City, Metro Manila, Philippines
Industri
Business Process Outsourcing
Lowongan
5 lowongan dibuka
Situs

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Tentang Alorica

Who is Alorica? It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience. Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too. At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home. We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions. Join us and together let’s change the game!
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