Chat Support Specialist

Alorica

  • Quezon, Philippines
  • 18,000.00 - 21,000.00 PHP / month
  • Full time
Posted 2 months ago and deadline of application is on 29 Mar
Recruiter was hiring 35 minutes ago

Job Description

  • Answers and initiates a variety of real-time inbound and outbound voice and non-voice based services.
  • Verifies and updates customer information, responds to queries and resolves issues.
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
  • Accurately document and update records and databases in accordance with prescribed formats and required systems.
  • Provides transaction processing support to clients.
  • Performs a variety of transactions ranging from data entry, updating records, invoices and claims to verifying information and closing transactions.
  • Collaborate with others to ensure the customer issues are resolved
  • Know, understand, and comply with all applicable Federal and Local laws and regulations as directed by management or during training.
    Successfully communicate with customers to gather information and learn about their needs and expectations

  • Understand the concept of “solution delivered” on first contact

Minimum Qualifications

  • Must have excellent English communication skills;
  • Must have completed at least high school;
  • Preferably with collections, sales, or customer service experience in a call center industry (exposure to international clients would be an advantage);
  • Must possess excellent listening and problem-solving skills;
  • Must have working knowledge of computers and the internet; can type 30 words per minute;
  • Ability to multi-task in a fast-paced environment;
  • Applicants must be willing to work in Centris, Quezon City;
  • Fresh graduates/entry level applicants are encouraged to apply.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Graduated from high school
Recruiter response to application
Always 
Office Address
Diliman, Quezon City, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
1 opening
Website

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About Alorica

Expert Global Solutions, Inc. (EGS) is a world-class, comprehensive Business Process Outsourcing (BPO) entity in global management and outsourcing services. EGS has one of the most comprehensive, unique, and compelling BPO offerings in the marketplace. Our clients have the benefit of a fully scaled and global partner serving all aspects of the Customer Relationship Management (CRM) and Accounts Receivable Management (ARM) industry. Centralized and Scaled Global Partner Expert Global Solutions is the holding company and manages both APAC and NCO brands in the market, addressing the needs of its customers as a fully scaled and global partner serving all aspects of the CRM and ARM customer lifecycle. EGS offers clients the unique complement of scale and a customized CRM and ARM service delivery platform. A Firm with Strong Support Expert Global Solutions is owned by One Equity Partners, the private investment arm of JPMorgan Chase & Co. Established in 2001 and managing $10 billion of investments and commitments for JPMorgan Chase & Co., One Equity Partners makes private investments behind compelling business ideas and strong management teams. Complete Lifecycle Solution Support Verticals | Cable, Telecom, Utilities, Retail, Government, Healthcare, Education, Financial, Technology, Insurance, Trans/Logistics, Pharmaceuticals, Travel & Hospitality, Commercial Acquisition | Pre-Sales/Sales, Order Taking, Cross-Sale/Up-Sale, Lead Generation, Product Information, Sales Verifications, Reservations Service/Support | Technical Support, Tier 1-4 Helpdesk, Customer Inquiries, Account Change/Updates, Billing Information, Loyalty Programs, Warranty Support, Internet Support, Hardware/ Software Support Resolution | First/Third Party Receivables, Financial Care, Pre/Post Charge-O, Early Fraud, Credit Activation, Property Recovery, Skip Tracing, Attorney Services
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