Customer Service Representative (CSR) | Cubao

Alorica

  • Quezon, Philippines
  • 15,000.00 - 18,000.00 PHP / month
  • Full time
Posted 8 days ago and deadline of application is on 2 Mar
Recruiter was just hiring 14 hours ago

Job Description

  • Can successfully communicate with customers to gather information and learn about their needs and expectations.
  • Collaborate with others to ensure the customer issues are resolved.
  • Understands the concept of "solution delivered" on first contact.
  • Assists and provides solutions for the customer's questions.

Minimum Qualifications

  • No experience required
  • Open to high school graduates
  • Must have average to good communication skills
  • At least 25 words-per-minute typing speed
  • Must possess excellent listening and problem-solving skills
  • Must have working knowledge of computers and the internet
  • Ability to multi-task in a fast-paced environment
  • Must be willing to work in Cubao, Quezon City

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Graduated from high school
Office Address
Araneta Center - Cubao Station, Epifanio de los Santos Ave, Cubao, Quezon City, 1109 Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
100 openings
Website

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About Alorica

Expert Global Solutions, Inc. (EGS) is a world-class, comprehensive Business Process Outsourcing (BPO) entity in global management and outsourcing services. EGS has one of the most comprehensive, unique, and compelling BPO offerings in the marketplace. Our clients have the benefit of a fully scaled and global partner serving all aspects of the Customer Relationship Management (CRM) and Accounts Receivable Management (ARM) industry. Centralized and Scaled Global Partner Expert Global Solutions is the holding company and manages both APAC and NCO brands in the market, addressing the needs of its customers as a fully scaled and global partner serving all aspects of the CRM and ARM customer lifecycle. EGS offers clients the unique complement of scale and a customized CRM and ARM service delivery platform. A Firm with Strong Support Expert Global Solutions is owned by One Equity Partners, the private investment arm of JPMorgan Chase & Co. Established in 2001 and managing $10 billion of investments and commitments for JPMorgan Chase & Co., One Equity Partners makes private investments behind compelling business ideas and strong management teams. Complete Lifecycle Solution Support Verticals | Cable, Telecom, Utilities, Retail, Government, Healthcare, Education, Financial, Technology, Insurance, Trans/Logistics, Pharmaceuticals, Travel & Hospitality, Commercial Acquisition | Pre-Sales/Sales, Order Taking, Cross-Sale/Up-Sale, Lead Generation, Product Information, Sales Verifications, Reservations Service/Support | Technical Support, Tier 1-4 Helpdesk, Customer Inquiries, Account Change/Updates, Billing Information, Loyalty Programs, Warranty Support, Internet Support, Hardware/ Software Support Resolution | First/Third Party Receivables, Financial Care, Pre/Post Charge-O, Early Fraud, Credit Activation, Property Recovery, Skip Tracing, Attorney Services
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