Outbound Team Leader | Night Shift

Euroasia Executive Search, Inc.

Posted a month ago and deadline of application is on 27 Feb
Recruiter was just hiring 34 minutes ago

Job Description

  • Creates a positive environment oriented towards trust, open communication, and performance.
  • Motivate, leads and manages a team of 8 to 15 Outbound Agents.
  • Monitors calls, offers coaching and feedback.
  • Manages the team KPIs ensuring that targets are met.
  • Monitors quality adherence of representatives through evaluation and coaching.
  • Facilitates problem-solving and collaboration within the team.

Minimum Qualifications

Education: College Graduate, preferably of a Business or Management course

Experience: With at least 5-years of working experience and at least 2 years in the BPO industry as a team leader. Ideally with background on team management of outbound operations, collections or sales.

Business understanding: Proven experience in team management, coaching and process improvement

Skills:

  • Flexibility and willingness to be trained;
  • Good oral and written English communication skills;
  • High energy level with positive attitude towards work and people;
  • Strong customer service skills;
  • Proficient in Microsoft office programs;
  • Strong team management skills;
  • Can effectively communicate and relate well to people horizontally or vertically within the organization;
  • Excellent skills in coaching and performance improvement assessment & planning;
  • Result-oriented, analytical, and innovative;
  • Ability to customize approach based on situations;
  • Ability to adapt to the culture of the organization.

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Customer Service
Educational requirement
Graduated from college
Office Address
Salcedo, Makati, Kalakhang Maynila, Philippines
Industry
Staffing / Recruiting
Vacancy
2 openings
Website

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About Euroasia Executive Search, Inc.

The EESI Advantage Experience: Benefitting from EuroAsia Manpower Services' 30 years of experience in recruitment, EESI brings pragmatic and adapted solutions for every HR management concern. Professionalism: We are defined by the relationships we build with our clients. We are proactive in ensuring that the search stays on schedule and the client is satisfied with the quality of the overall recruitment process. Network: We bring in a strong network of candidates and a wide range of manpower: from regular employees to executives and from local to international profiles.
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