Euroasia Executive Search, Inc.
Euroasia Executive Search, Inc.

IT Managed Services Quality Management Analyst  

Euroasia Executive Search, Inc.

  • Muntinlupa, Philippines
    Northgate Cyberzone Northgate Avenue , Muntinlupa, Metro Manila, Philippines
    Muntinlupa
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-09-27T16:00:00+00:00
Job closed.

Job Description

The Quality Management Analyst will primarily conduct performance monitoring of the managed services team and ensure continuous improvement in the process. The shortlisted candidate will join a highly progressive young company and will work hand in hand with the Service Delivery Manager to ensure the high quality of service delivered to the clients.

The main responsibilities of this position are in the areas of:

  • Process improvement – Conduct process review, develop process and procedural documentation and continuous process improvement
  • Performance monitoring – Conduct regular audits on ticket handling procedures including service desk communications (email, voice). Gather and validate work performance data.
  • Reporting – Data gathering and validation, report generation and presentation
  • Training – Conduct training on technical subjects and all applicable IT service desk processes

Minimum Qualifications

  • Bachelor’s degree in Science, Technology, Engineering or Mathematics
  • At least 2 years of related IT Service Desk / Managed Services QA experience
  • Strong analytical skills and able to identify strengths and weaknesses of a system
  • Thorough understanding of the Service Desk and its processes and life cycle
  • Strong documentation skills and mindset
  • Excellent English communication skills
  • Detail-oriented and well organized
  • Basic understanding of server and networking technology
  • Flexible to adjust work schedule when necessary
  • Very keen to details
  • Knows how to exercise good judgment
  • Personable and approachable
  • ITIL certification is desirable

Perks and Benefits

  • Paid Sick LeavePaid Sick Leave
  • Paid Vacation LeavePaid Vacation Leave
  • Performance BonusPerformance Bonus
  • Medical / Health InsuranceMedical / Health Insurance

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Northgate Cyberzone Northgate Avenue, Alabang, Muntinlupa, Metro Manila, Philippines
Industry
Staffing / Recruiting
Vacancy
1 opening
Website
https://eesiphilippines.com/

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About Euroasia Executive Search, Inc.

The EESI Advantage Experience: Benefitting from EuroAsia Manpower Services' 30 years of experience in recruitment, EESI brings pragmatic and adapted solutions for every HR management concern. Professionalism: We are defined by the relationships we build with our clients. We are proactive in ensuring that the search stays on schedule and the client is satisfied with the quality of the overall recruitment process. Network: We bring in a strong network of candidates and a wide range of manpower: from regular employees to executives and from local to international profiles.

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