EZY SERVICE CENTRE CORPORATION
EZY SERVICE CENTRE CORPORATION

Head of Operations | Australian Financial Account  

EZY SERVICE CENTRE CORPORATION

 
  • Pasig, Philippines
    Unit 2004, One San Miguel Avenue Building San Miguel Ave, corner Shaw Blvd. Ortigas Center, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-08-16T05:17:53.160161+00:00
Job closed.

Job Description

About Client

Client is a technology enabled provider of commercial credit and cashflow solutions to small-to-medium sized businesses to help them trade and grow.

Established in 2012, Client has provided over $1billion of funding to 000’s of SME businesses. Client has 67 staff including 35 IT professionals. We are headquartered in Sydney Australia and have offices in Vietnam and Manila. We are planning on a business launch into the USA in early-mid 2020.

Client has been developing a B2B Corporate Card solution over the last 2 years which is due for launch in February 2020. The new solution will open up new market segments and underpin our global expansion plans.

Background to the Position

Client has an existing operation in Manila Philippines with approximately 16 staff. Our internal budget planning expects the in-country headcount to increase to c >50 within 12 months. This is to support the Australian business only and will need to increase further in support the USA business expansion.

Client is looking for an experienced management professional to oversee and manage this rapid growth and the servicing functions provided to the Australian and eventual USA business operations. The role will be a critical role within the Company and the right candidate has the opportunity to join now and positively influence the expansion planning.

The functional roles currently performed in Manila include: Customer Service; Account Management; Collections; Payment Processing Support; and miscellaneous administrative tasks. It is intended to add outbound lead generation, sales/client on-boarding and credit underwriting functions in Manila over the next 6-12 months.

A sister company to Client, is a funds management and investment banking business. This company has a number of portfolio investment companies that also have Philippine based resourcing requirements. This will be a further driver of headcount growth and emphasises the importance of the region to our overall business plans.

While the Manila operation will be focused around the delivery of service and support functions to the business units, it will be established and incentivised to run as a profile centre.

Job Overview

As the Country Head you will lead the in-market team to deliver strategic, operational & organizational goals and represent that team within the Client group.

You will be the liaison person with the main offices and develop goals and policies and establish standard operating procedures that are in alignment with the organization's goals – including the need to service multiple time zones.

You will perform general management duties such as supervising staff, ensuring financial targets are met, maintaining and cultivating customer relationships, coordinating functions assigned to the region and executing on agreed strategies.

Responsibilities and Duties

  • Collaborate with Australia and eventually USA offices;
  • Maintain effective communication with business line heads located in Australia (e.g. Head of Collections) to ensure Philippine based resourcing, training and performance measurement requirements are met;
  • Develop operating plans to deliver agreed strategic goals;
  • Align the in-market team to deliver plans, and respond quickly to new opportunities and/or unexpected challenges;
  • Evolve the organizational structure and grow team capabilities;
  • Build relationships with key partners, industry & government groups;
  • Build and manage your own leadership team;
  • Build and maintain a brand, workplace and organisational culture that is consistent with other offices within the group; and
  • Have complete P&L responsibility;

Minimum Qualifications

  • Tertiary Degree in a Finance, Business or related discipline;
  • Minimum 3+ years’ experience in a leadership role with P&L responsibility;
  • Experience managing a Filipino workforce and have a thorough understanding of the culture and management styles required to achieve high productivity levels;
  • Finance industry / sector experience, ideally across small business;
  • Strong competencies working with systems and be of the mindset to wherever possible adopt new technologies aimed at increasing operational efficiency;
  • Competency in developing & delivering on commercial strategy;
  • Demonstrated ability to lead, develop & empower teams;
  • Driven, entrepreneurial, comfortable with ambiguity, open, honest & direct;
  • Able to travel to ensure strong connections with Sydney and eventual USA teams; and
  • Must be currently working and living in the Philippines and have personal circumstances supportive of a long-term commitment to remain working in the Philippines.

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Accounting and Finance
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Robinsons Equitable Tower, ADB Avenue corner Poveda St. Ortigas Center Pasig City Philippines 1605
Industry
Business Process Outsourcing
Vacancy
1 opening

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About EZY SERVICE CENTRE CORPORATION

ESC is a Business Process Outsource (BPO) and Knowledge Process Outsource (KPO) company. ESC invests in the Filipino talent to provide quality deliverable to corporate clients in Australia. Our business is focused efficiently utilizing skills and resources to deliver positive results to our clients on time, every time. We are comprised of professionals who are experts in providing specialized assistance to our clients. We differentiate ourselves from most outsourcing companies because we do not operate on a script. We work by feel, instinct, and intellect to give dynamic assistance without compromising quality. All of our employees thrive in an open office where dialogue is encouraged between the staff and management. Here, questions are encouraged, and new ideas are respected. We put a premium in equal opportunity rather than hierarchical business organisation. As a result, each employee rightfully contributes to the company’s growth. While we help our clients, we also want to help you fulfill your dreams. Our employees enjoy a family atmosphere, with opportunities for learning and growth. Every employee has an important role to fulfill. We provide world class service to our clients, while giving you a chance to attain work and life balance. And because we operate during Australian hours, you can work during the day and have enough time after your shift for your families. We are committed to uphold the highest ethical and professional standards possible, as we strive for the best industry practice. We take great pride in helping thousands of Australians, from those who are detail-oriented to those who only have a limited background on the services we offer. We nurture our staff’s growth while fostering teamwork, allowing each employee to take pride in their work. Our customers appreciate the refreshing personalized service that we provide. Once you become an ESC employee, you will assist our clients to answer their inquiries. It is very important that they do not speak to robots, but to real professionals who empathize with them while providing fast and reliable service. And because our real world customers are as varied as the colors of the rainbow, we hire people who also enjoy the unconventional; those who find fulfillment in thinking out of the box, and those who go above and beyond to help our customers as ESC and hassle-free as possible. Just like the ‘ESC’ keyboard button that ends completed tasks so that you can begin on a new one, ESC lets you start on your new life as a well-rounded individual, providing the best of Filipino service and talent to our Australian Clients. ESC Service offerings: - Competitive compensation package and benefits - Continuous training and real-world learning - Health Coverage - Fixed day shift - Company events - Attendance and meal allowance - Personalized care with our Human Resources Team - Mentoring with Company Senior Management and Executives - Endless opportunities for career growth ESC attracts motivated and driven people who are able to work well both individually and with a team. The company offers them not only a stimulating work environment, but also the resources and the ability necessary to easily solve complex problems. The culture and values exemplified by the company lure smart and dynamic people with entrepreneurial skills. We train people to go the extra mile to get things done and to break departmental barriers because the achievement of one is the success of our whole company. ESC believes that our family atmosphere can help our people learn more in a no-holds-barred environment where fresh ideas are valued and taken into effect, thereby creating a workforce that is brilliant, strategic and world-class.

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