Relationship Manager

EZY SERVICE CENTRE CORPORATION

  • Pasig, Philippines
    Unit 2004, One San Miguel Avenue Building San Miguel Ave, corner Shaw Blvd. Ortigas Center, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
  • Full time
Posted a month ago and deadline of application is on 9 Dec
Recruiter was hiring 11 hours ago

Relationship Manager

EZY SERVICE CENTRE CORPORATION

Job Description

  • Accountable for retention campaigns, from conceptualization to analysis. This includes idea generation, proposal preparation, overseeing the production process and overseeing execution.
  • Sets revenue targets and then develop and execute a strategy to meet those.
  • Establishes work objectives and implement strategies effective for realizing set goals.
  • Directs and supervises the activities of the customer relationship team to ensure they comply with acceptable standards.
  • Collaborates with marketing and sales account managers to develop a personalized approach to product sales and marketing
  • Uses data to look for trends and problems, and analyze communications, contracts, and negotiations.
  • Achieves client relationship targets and KPIs as set by the Sr VP for Sales.
  • Using a customer service system or database, the CRM Supervisor will help track and manage reports on pipeline, new opportunities, recent activities, and lost sales.
  • With the help of Capability Development team, the CRM Supervisor will help implement training programs to teach Relationship Managers how to recognize and effectively create strong customer-brand relationships.
  • Organizes training planned maintenance, and other services to help clients get better and more efficient use from products or services.
  • Carry out client satisfaction surveys and reviews
  • Monitors company performance against service level agreements and flagging potential issues.
  • Carry out research to discover new techniques for customer relationship management
  • Analyzes customer behavior using data mining tools in spreadsheet programs
  • Communication: Able to effectively communicate with everyone in the workplace; persuasive and activating when making presentations; well-developed written and verbal skills.
  • Customer Satisfaction : Ability to create, sustain and manage customer relationships. High Customer Satisfaction Index (CSI).
  • Building Business: Striving towards acquiring new business and Growing existing ones.
  • Integrity: Works with trustworthiness and credibility and has a clear commitment to Newcore’s core values, work ethics and principles.
  • Result Orientation : Ability to ensure meeting of project/task deliverables.
  • Initiative / Personal Drive : Ability to actively seek solutions to problems and proactively look ahead for specific opportunities for contribution
  • Leadership: Able to inspire and motivate his or her team towards a shared objective; a positive influence.
  • Interpersonal relationship: Maintains excellent relationships and connections within and outside Newcore.

Minimum Qualifications

  • A bachelor’s degree in marketing, business, management or a related field is desired for this position.
  • At least five (5) years of experience in Key Account management dealing with VIP and top enterprise accounts, a direct marketing environment, including acquisition and retention marketing is required for this position.
  • Experience leading and managing small/ mid-size team
  • Excellent interpersonal and management skills
  • High-level communications and negotiation skills
  • Problem-solving aptitude, analytical skills, and must be metrics-driven
  • Excellent communication and interpersonal skills
  • Strong analytical skills coupled with project management and planning skills
  • Customer Oriented mindset
  • Teamwork and Leadership skills
  • Strategic Thinking
  • Innovation/Creativeness

Day Shift | Australian Company

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Child Care Benefits Child Care Benefits
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Employee Discounts Employee Discounts
  • Mobile Phone Discount Mobile Phone Discount
  • Transportation Allowances Transportation Allowances
  • Free Lunch or Snacks Free Lunch or Snacks
  • Gym Membership Gym Membership

Required Skills

  • Business Correspondence
  • Persuasion and Negotiation
  • Sales and Marketing Knowledge
  • Public Speaking
  • Customer Service
  • Communication Skills
  • Performance Management

Preferred Courses

  • Accountancy Management

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
Robinsons Equitable Tower, ADB Avenue corner Poveda St. Ortigas Center Pasig City Philippines 1605
Industry
Business Process Outsourcing
Vacancy
10 openings
Website

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About EZY SERVICE CENTRE CORPORATION

ESC is a Business Process Outsource (BPO) and Knowledge Process Outsource (KPO) company. ESC invests in the Filipino talent to provide quality deliverable to corporate clients in Australia. Our business is focused efficiently utilizing skills and resources to deliver positive results to our clients on time, every time. We are comprised of professionals who are experts in providing specialized assistance to our clients. We differentiate ourselves from most outsourcing companies because we do not operate on a script. We work by feel, instinct, and intellect to give dynamic assistance without compromising quality. All of our employees thrive in an open office where dialogue is encouraged between the staff and management. Here, questions are encouraged, and new ideas are respected. We put a premium in equal opportunity rather than hierarchical business organisation. As a result, each employee rightfully contributes to the company’s growth. While we help our clients, we also want to help you fulfill your dreams. Our employees enjoy a family atmosphere, with opportunities for learning and growth. Every employee has an important role to fulfill. We provide world class service to our clients, while giving you a chance to attain work and life balance. And because we operate during Australian hours, you can work during the day and have enough time after your shift for your families. We are committed to uphold the highest ethical and professional standards possible, as we strive for the best industry practice. We take great pride in helping thousands of Australians, from those who are detail-oriented to those who only have a limited background on the services we offer. We nurture our staff’s growth while fostering teamwork, allowing each employee to take pride in their work. Our customers appreciate the refreshing personalized service that we provide. Once you become an ESC employee, you will assist our clients to answer their inquiries. It is very important that they do not speak to robots, but to real professionals who empathize with them while providing fast and reliable service. And because our real world customers are as varied as the colors of the rainbow, we hire people who also enjoy the unconventional; those who find fulfillment in thinking out of the box, and those who go above and beyond to help our customers as ESC and hassle-free as possible. Just like the ‘ESC’ keyboard button that ends completed tasks so that you can begin on a new one, ESC lets you start on your new life as a well-rounded individual, providing the best of Filipino service and talent to our Australian Clients. ESC Service offerings: - Competitive compensation package and benefits - Continuous training and real-world learning - Health Coverage - Fixed day shift - Company events - Attendance and meal allowance - Personalized care with our Human Resources Team - Mentoring with Company Senior Management and Executives - Endless opportunities for career growth ESC attracts motivated and driven people who are able to work well both individually and with a team. The company offers them not only a stimulating work environment, but also the resources and the ability necessary to easily solve complex problems. The culture and values exemplified by the company lure smart and dynamic people with entrepreneurial skills. We train people to go the extra mile to get things done and to break departmental barriers because the achievement of one is the success of our whole company. ESC believes that our family atmosphere can help our people learn more in a no-holds-barred environment where fresh ideas are valued and taken into effect, thereby creating a workforce that is brilliant, strategic and world-class.
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