EZY SERVICE CENTRE CORPORATION
EZY SERVICE CENTRE CORPORATION

Sales and Communication Trainer  

EZY SERVICE CENTRE CORPORATION

 
  • Pasig, Philippines
    Unit 1505 One San Miguel Avenue BuildingSan Miguel Ave. Corner Shaw Blvd. Ortigas Center, Pasig City 1605, One San Miguel Avenue Building San Miguel Ave, corner Shaw Blvd. Ortigas Center, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • ₱25,000.00 - ₱35,000.00 / month
    PHP
    25000
    35000
    25000
    MONTH
  • Full timeFULL_TIME

Expired 4 years ago

2020-07-02T14:00:00+00:00
Job closed.

Job Description

  • Facilitate pre-process training, short training intervention, and other training programs, as needed
  • Conduct call listening, side-by-side, and one-on-one, real-time coaching for associates. Provide coaching and training interventions on communication and soft skills, as necessary
  • Conduct Training Needs Analysis; Root-cause Analysis, and provide sound recommendations for training and non-training interventions
  • Conduct training/coaching evaluations to assess training/coaching effectiveness and report on the results of the same
  • Administer assessments
  • Attend training and train the trainer sessions and be certified to facilitate leadership, behavioral, and/or another special training program on a needs basis
  • Generate and submit reports on a regular basis

Minimum Qualifications

  • Candidate must possess at least a Bachelor's/College Degree, any field.
  • Minimum of 2 years experience in BPO training, with at least 1-year experience facilitating training on Australian pronunciation and grammar.
  • Proficient in MS Office - Excel, Powerpoint, Word
  • Experience in coaching on accent and grammar is an advantage
  • Knowledge of and experience in training needs analysis, design and development, and training evaluation
  • Knowledge of English language assessment tools
  • Willing to work the morning shift between hours of 6:00 AM - 4:00 PM MNL

URGENT HIRING

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Gym MembershipGym Membership
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Performance Management and Coaching
  • Training Facilitation
  • Sales and Marketing Knowledge
  • Training Needs Analysis
  • Marketing Communications
  • Communication Skills
  • Corporate Communication

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Education and Training
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Unit 1505 One San Miguel Avenue BuildingSan Miguel Ave. Corner Shaw Blvd. Ortigas Center, Pasig City 1605
Industry
Business Process Outsourcing
Vacancy
10 openings

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About EZY SERVICE CENTRE CORPORATION

ESC is a Business Process Outsource (BPO) and Knowledge Process Outsource (KPO) company. ESC invests in the Filipino talent to provide quality deliverable to corporate clients in Australia. Our business is focused efficiently utilizing skills and resources to deliver positive results to our clients on time, every time. We are comprised of professionals who are experts in providing specialized assistance to our clients. We differentiate ourselves from most outsourcing companies because we do not operate on a script. We work by feel, instinct, and intellect to give dynamic assistance without compromising quality. All of our employees thrive in an open office where dialogue is encouraged between the staff and management. Here, questions are encouraged, and new ideas are respected. We put a premium in equal opportunity rather than hierarchical business organisation. As a result, each employee rightfully contributes to the company’s growth. While we help our clients, we also want to help you fulfill your dreams. Our employees enjoy a family atmosphere, with opportunities for learning and growth. Every employee has an important role to fulfill. We provide world class service to our clients, while giving you a chance to attain work and life balance. And because we operate during Australian hours, you can work during the day and have enough time after your shift for your families. We are committed to uphold the highest ethical and professional standards possible, as we strive for the best industry practice. We take great pride in helping thousands of Australians, from those who are detail-oriented to those who only have a limited background on the services we offer. We nurture our staff’s growth while fostering teamwork, allowing each employee to take pride in their work. Our customers appreciate the refreshing personalized service that we provide. Once you become an ESC employee, you will assist our clients to answer their inquiries. It is very important that they do not speak to robots, but to real professionals who empathize with them while providing fast and reliable service. And because our real world customers are as varied as the colors of the rainbow, we hire people who also enjoy the unconventional; those who find fulfillment in thinking out of the box, and those who go above and beyond to help our customers as ESC and hassle-free as possible. Just like the ‘ESC’ keyboard button that ends completed tasks so that you can begin on a new one, ESC lets you start on your new life as a well-rounded individual, providing the best of Filipino service and talent to our Australian Clients. ESC Service offerings: - Competitive compensation package and benefits - Continuous training and real-world learning - Health Coverage - Fixed day shift - Company events - Attendance and meal allowance - Personalized care with our Human Resources Team - Mentoring with Company Senior Management and Executives - Endless opportunities for career growth ESC attracts motivated and driven people who are able to work well both individually and with a team. The company offers them not only a stimulating work environment, but also the resources and the ability necessary to easily solve complex problems. The culture and values exemplified by the company lure smart and dynamic people with entrepreneurial skills. We train people to go the extra mile to get things done and to break departmental barriers because the achievement of one is the success of our whole company. ESC believes that our family atmosphere can help our people learn more in a no-holds-barred environment where fresh ideas are valued and taken into effect, thereby creating a workforce that is brilliant, strategic and world-class.

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