Loan Processing Officer | Day Shift


  • Pasig, Philippines
    Pasig, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 30 Dec
Recruiter was hiring 25 minutes ago

Loan Processing Officer | Day Shift


Job Description

The primary function of the Online Loans Officer is to at all times act efficiently, honestly and fairly in conducting all credit related activities such as:

Organisation of Loan Application documents ensuring all required information has been provided, the Loans Officer typically request or makes contact with the loan Applicant where additional information or documentation is required. Documents received must be reviewed to determine if they comply with the Lender’s standards.

Undertake a detailed credit analysis of the application, reviewing the Applicant’s employment record/status, income sources, and recurring expenses and a review and analysis of an Applicants most recent 90 days of banking transaction history, the amount and type of any debt/ liabilities the Applicant carries as well as loan repayment history, meeting of financial obligations, account management and transaction types and trends all of which are critical pieces of information that must be consider before an assessment of suitability can be determined..

Determine if an Applicants’ financial situation/ratios, such as debt-to-income ratio, meet client's lending standards and the provision of any loan meets the Applicants requirements and objectives, meets all Responsible Lending Obligations.

  • Demonstrate adherence to client's Core Values (Integrity, Decisiveness, Respect, Bias for action, Discipline, Communication, Resourcefulness, Accountability, Commitment, Teamwork)
  • Responsible to ensure that work is done in a manner that does not put yourself or others at risk of injury or illness.
  • Provide and ensure quality Customer Service is consistently delivered by; phone, email and/or online chat software, to ensure full customer satisfaction on a consistent basis.
  • Being professional and courteous at all times.
  • Maintaining Cast Stop transaction processing time limit guidelines.
  • Demonstrate required knowledge and ensure compliance of all mandatory, non-negotiable polices relating to:
    • Policies and Procedures
    • AML/CTF rules and related policies
    • Privacy Act
    • NCCP Regulations/ ACL Obligations as they apply to your role
    • IDR/EDR policies
    • All other laws/Acts as they apply to your role
  • Act efficiently, honestly and fairly in conducting all credit related activities as a Credit Representative (employee) as follows:
  • As a licensed credit provider
    • Make reasonable enquiries about the customer’s requirements, objectives and financial situation in relation to the credit application.
    • Take reasonable steps to verify the customer’s financial situation including Credit Report validation as required.
    • Make an initial assessment No Offer or move to relevant status in the Jobs Queue
    • Make final assessments/recommendations as to whether the credit contract will be “not unsuitable” (approved) or “Unsuitable” (declined) acting at all times in line with policies and procedures and within assigned limits.
  • Enter all transaction related information received is processed quickly, accurately and in accordance with company policy into the SLS.
  • Ensure customer complaints are handled as per company IDR standards including required documentation and escalate issues to Processing Centre Management as required.
  • Assist with the tracking and management of applications as required (pertaining to the Jobs Queue).
  • Assist with accounting processes related to the loan products including direct debits, debit card, direct EFT credits daily, etc. (Tracking Payment receipts for Cash Deposits)
  • Assist with daily, weekly, monthly audit requirements as assigned by Management. (may be applicable in the future)
  • General office duties and proper use of all office equipment.
  • Daily maintenance and upkeep of personal work station.
  • All other job-related duties as directed by Team Leader and Management.

Minimum Qualifications

  • An Online Loans Officer must display at all times an attention for financial details and be able to understand established lending requirements.
  • Familiarity with client and Industry lending standards and the ability to apply them on a case-by-case basis is also requirement.
  • The Officer must also be analytically competent, be able to evaluate the financial information presented and demonstrate some flexibility in applying lending criteria.
  • Online Loan Officer duties requires the individual to be a team player, co-operative have effective English communication skills and excellent customer service skills.
  • Have experience in both Webchat and Calls with English speaking customers.
  • Ability to multi task under pressure.

Jobs Summary

Job level
Associate / Supervisor
Job category
Accounting and Finance
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Pasig, Metro Manila, Philippines
Business Process Outsourcing
5 openings

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ESC is a Business Process Outsource (BPO) and Knowledge Process Outsource (KPO) company. ESC invests in the Filipino talent to provide quality deliverable to corporate clients in Australia. Our business is focused efficiently utilizing skills and resources to deliver positive results to our clients on time, every time. We are comprised of professionals who are experts in providing specialized assistance to our clients. We differentiate ourselves from most outsourcing companies because we do not operate on a script. We work by feel, instinct, and intellect to give dynamic assistance without compromising quality. All of our employees thrive in an open office where dialogue is encouraged between the staff and management. Here, questions are encouraged, and new ideas are respected. We put a premium in equal opportunity rather than hierarchical business organisation. As a result, each employee rightfully contributes to the company’s growth. While we help our clients, we also want to help you fulfill your dreams. Our employees enjoy a family atmosphere, with opportunities for learning and growth. Every employee has an important role to fulfill. We provide world class service to our clients, while giving you a chance to attain work and life balance. And because we operate during Australian hours, you can work during the day and have enough time after your shift for your families. We are committed to uphold the highest ethical and professional standards possible, as we strive for the best industry practice. We take great pride in helping thousands of Australians, from those who are detail-oriented to those who only have a limited background on the services we offer. We nurture our staff’s growth while fostering teamwork, allowing each employee to take pride in their work. Our customers appreciate the refreshing personalized service that we provide. Once you become an ESC employee, you will assist our clients to answer their inquiries. It is very important that they do not speak to robots, but to real professionals who empathize with them while providing fast and reliable service. And because our real world customers are as varied as the colors of the rainbow, we hire people who also enjoy the unconventional; those who find fulfillment in thinking out of the box, and those who go above and beyond to help our customers as ESC and hassle-free as possible. Just like the ‘ESC’ keyboard button that ends completed tasks so that you can begin on a new one, ESC lets you start on your new life as a well-rounded individual, providing the best of Filipino service and talent to our Australian Clients. ESC Service offerings: - Competitive compensation package and benefits - Continuous training and real-world learning - Health Coverage - Fixed day shift - Company events - Attendance and meal allowance - Personalized care with our Human Resources Team - Mentoring with Company Senior Management and Executives - Endless opportunities for career growth ESC attracts motivated and driven people who are able to work well both individually and with a team. The company offers them not only a stimulating work environment, but also the resources and the ability necessary to easily solve complex problems. The culture and values exemplified by the company lure smart and dynamic people with entrepreneurial skills. We train people to go the extra mile to get things done and to break departmental barriers because the achievement of one is the success of our whole company. ESC believes that our family atmosphere can help our people learn more in a no-holds-barred environment where fresh ideas are valued and taken into effect, thereby creating a workforce that is brilliant, strategic and world-class.
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