Customer Service Representative (CSR)
ENRA Innovations, LLC
- Makati, PhilippinesM10, Auro-Vir Building, Evangelista, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-06-16T16:00:00+00:00Job closed.
Job Description
- Manage customer inquiries on social media and email
- Manage customer calls if necessary
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Assist in other office duties like supply management and product packaging and shipping
- Assist in creating and updating Standard Operating Procedures and policies
Minimum Qualifications
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree or vocational course
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Completed vocational course
- Office Address
- M10, Auro-Vir Building, Evangelista
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About ENRA Innovations, LLC
ENRA Innovations, LLC is a startup company that offers online services. We work on SEO, social media marketing, ecommerce, content writing, and website management.
Our mission is to help small business owners and virtual assistants grow their income.
We are a start up and that means we need individuals who have a drive for learning and problem-solving.
We believe open communication and regular 360 degree feedback is necessary for a healthy, productive team.
BUT due to the agile nature of our work, there's not a lot of time for hand-holding.
So consider joining our team if:
- You can approach change and challenges with a growth mindset.
- You're someone who enjoys pushing yourself to do better.
- You're open to learning new things and new perspectives.
- You're a team player who loves working with other skilled, intelligent, communicative people.
- You're an individual with the ability to self-manage when needed.
- You're interested in hands-on learning and testing of digital marketing principles.
- You're game for fun, learning experiences.
- You're the type of person who will actively seek out answers instead of relying on others to spoon feed you information.