Customer Success Engineer
Ematic Solutions
- Makati, Philippines111 Paseo De Roxas, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱35,000.00 - ₱40,000.00 / monthPHP350004000035000MONTH
- Full timeFULL_TIME
Job Description
A Customer Success Engineer plays an integral part as a Data and Integration Specialist within the Customer Success portfolio. Using our ESP-MailChimp, a CSE aims to improve our customers’ email marketing metrics and deliverables with his/her expertise. As part of a data-driven Customer Success team, you will gain valuable data analysis skills and the technical aspects of email marketing. Due to its partial customer-facing nature, you will gain essential soft skills as you improve your business acumen by working with customers (SMEs & big corporations) to help provide engineering solutions in the field of email marketing. As a Customer Success Engineer, you will be responsible for the following:
- Prepare data specification and integration for our customers with our solutions.
- Interface with customers on a regular basis, working with them or their development team to ensure successful on-boarding and long-term success.
- Help customers understand MailChimp basics and answer data/technical-related questions.
- Work collaboratively with the Customer Success Strategists and Customer Success Managers to constantly deliver performance for our customers.
- Work collaboratively with other departments within Ematic to advocate any issues.
Minimum Qualifications
- Experience working in a multi-cultural environment is a plus.
- Proficient in the local language.
- Strong SQL/HTML5/PHP knowledge is very much preferred.
- Strong MailChimp API knowledge is a plus.
- Excellent communication skills, both written and verbal.
- Able to understand data structure and optimise technical performances.
- Constantly shows initiative and takes on different responsibilities outside the job scope.
- Able to multitask effectively and adjust quickly to different situations.
- Driven and has an entrepreneur mindset.
- Willingness to learn and adapt to different technologies.
- Willing to work flexible hours to adapt to customers’ requests.
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
Required Skills
- HTML
- PHP
- Customer Service
- Critical Thinking
- SQL
- Communication Skills
- Data Encoding / Data Entry
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 111 Paseo De Roxas, Makati, Metro Manila, Philippines