Customer Success Engineer

Ematic Solutions

1 opening
Preferred Educational Attainment
Graduated from college
a month ago
Application deadline
in a month
Recruiter responds
36% of the time
Recruiter last seen
12 hours ago
Information Technology / IT
Employment Type
Full time
25,000.00 - 40,000.00 PHP per month
Office Address
111 Paseo De Roxas, Makati, Philippines
Minimum Qualifications:
Graduated from college
  • Impeccable written and verbal communication skills; proficiency in multiple languages and experience with multicultural environments is a plus;
  • Problem-solving skills;
  • Data Structure and optimizations experience and skills;
  • Comfortable with taking on leadership roles and responsibilities;
  • Strong SQL, HTML5 and PHP knowledge is strongly preferred;
  • Strong MailChimp API knowledge is a plus;
  • 1-2 years of relevant experience;
  • Detail oriented and analytical;
  • Must be willing to work flexible hours to adapt to customer requests;
  • Strong team player, but still a self-starter;
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly;
  • You are tech-savvy - learning new tools does not scare you;
  • You’re driven and eager to learn, adapt, and perfect your work.
  • You want to help and serve our customers: they win, so you win.
Job Description
  • Attending customer meetings, interfacing with the client.
  • Preparing data specification for customers.
  • Helping with data integration, cleaning data, porting, lists consolidation, etc.
  • Preparing API working payload examples for the customers.
  • Work with customers to establish and achieve critical goals and other KPIs.
  • Help customers understand MailChimp basics (e.g. lists consolidation) and answering data/technical-related questions.
  • Work to identify and/or develop up-sell opportunities.
  • Advocate customer needs/issues cross-departmentally.
Perks and Benefits
Time Off
  • Flexitime
  • Work from Home
  • Paid Holidays
  • Paid Vacation Leave
  • Paid Sick Leave
  • Mobile Phone Discount
  • Transportation Allowances
  • Performance Bonus
About Ematic Solutions
We’re a SaaS provider offering an Email Intelligence Platform that helps digital marketers nimbly build and deploy sophisticated and high-ROI email marketing programs. Our Email Intelligence Platform seamlessly integrates with a company’s Email Service Provider (ESP) and leverages a powerful suite of plug-and-play apps. Our apps have been proven to massively increase conversions by driving database growth and improving customer engagement. Our goal is to make the digital marketer smarter, and you’ll play a role in that relationship. The Ematic Solutions team is a small group of smart people from different backgrounds, based around the world, and share one passion: helping customers achieve better results. Our first priority is that you fit into our team, as we have a great company culture which often extends to after-work drinks and BBQs. We’re a nimble, flexible and fun group, where your good ideas and initiative can make a difference.

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