Client Success Manager  

Project Management and Implementation:

• Work with business stakeholders to understand project objectives and requirements.
• Manage the deployment of our product to our clients, inclusive of configuration, training of users, handling complaints, data migration and data entry
• Develop and maintain standard project management deliverables such as project plan, product backlog, issues and action items log, meeting minutes etc.
• Manages communication and deployment for projects from start to end.
• Develop and maintain standard project management deliverables such as project plan, product backlog, issues and action items log, meeting minutes etc.

Business Analysis and Customer Support​

• Support the software development team in defining and testing features.
• Manage after-sales customer support after deployment
• Develop and deliver world-class support experience

• At least 2 years experience in Project Management, Consulting, Quality Assurance, or similar roles.
• Good people skills and stress-management skills, to manage both the expectations and the complaints of clients.
• Bonus points for:

  • Knowledge in Database & system administration.

  • Experience in Quality Assurance​

  • Recommendations from your past Clients and Superiors