Edukasyon.ph

Customer Success Representative  

Edukasyon.ph

 
  • Makati, Philippines
    Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • ContractualCONTRACTOR

Expired 14 days ago

2021-11-23T01:16:07.744192+00:00
Job closed.

Job Description

Meet the team & the product:

We are looking for a Customer Success Representative who will help our users navigate on our website. You’ll work hand in hand with the Product and Tech team to successfully answer the what, how, who, and where of our users for the website.

We are a for-profit high impact edtech startup that allows us to sustainably support our websites (www.edukasyon.ph and www.finduniversity.ph) Our websites (www.edukasyon.ph and www.finduniversity.ph) are used by 8 million Filipino learners aged 13-24 annually, and we have an ambitious product roadmap (including launching a mobile app) to further develop their learning and upskilling, whilst adapting to the disruptions brought on by Covid-19.

Get to know the role :

As the Customer Success Representative, your role will be to accompany the hundreds of thousands of learners and parents who use Edukasyon.ph every month, to better understand how the platform can help them reach their learning and career goals.

Main Responsibilities

People:

  • Manage up to 4 customer success interns
  • Work with the management team to escalate critical issues and provide information as necessary

Product:

  • Develop a deep knowledge of our website to ensure customer satisfaction by responding to a large number of inquiries in a confident and timely manner
  • Resolve a variety of simple to complex customer problems
  • Conduct user surveys to generate market insights
  • Gather information from online and offline sources to update school profiles
  • Continuously improve the support experience and bot response reliability to increase conversion rates

Profit:

  • Be comfortable redirecting, where appropriate, learners and parents toward premium products sold or resold by Edukasyon.ph

Purpose:

  • Work mostly through our chat, email, and social media channels to interact with our users, you'll be given flexibility in coming up with creative ways of engaging with them both in terms of content and in terms of product features.

Minimum Qualifications

  • Basic knowledge of customer service software (e.g., Freshdesk/Intercom) with at least one (1) year of experience in customer service
  • Strong English and Tagalog written communication skills
  • Excellent problem-solving skills that pacify critical issues and concerns that will provide customer satisfaction
  • Flexibility to work in shifting operations, which may include night or weekend shifts
  • Access to a reliable internet connection
  • Able to work independently with a computer, and minimal guidance on troubleshooting

Nice to Have :

  • Background in telesales

Perks and Benefits

  • Work from HomeWork from Home

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Graduated from high school
Recruiter response to application
Always
Office Address
Makati, Metro Manila, Philippines
Vacancy
1 opening
Website
https://www.edukasyon.ph

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About Edukasyon.ph

Edukasyon.ph is the largest edtech platform in the Philippines empowering millions of Gen Z students aged 13 to 24 to make self-aware education decisions that lead to a fulfilling career and life. Students use the website to gain access to schools, scholarships, online courses, and other resources that enable them to find and take the paths best suited to their own interests, skills and priorities. Edukasyon.ph has worked with hundreds of partners - schools, corporations and foundations - to enable them to reach and engage with its student community along the journey from education to career. Edukasyon.ph is supported in part by VC firms, education companies and impact funds across Asia and Europe, including Mustard Seed, Villgro Philippines, French Partners, KSR Ventures, Gobi-Core Philippine Fund, EduLab Capital Partners, Obunsha Ventures, Alternate Ventures, Foxmont Capital Partners, Lorinet Foundation, First Asia Venture Capital and others. Edukasyon.ph and its Founder & CEO have been recognized for work in education technology and social entrepreneurship by global and regional organizations including the World Economic Forum (Young Global Leaders 2020), Asia CEO Awards (Young Leader of the Year 2019), Financial Times and International Finance Corporation (Transformational Business Award 2017) and National Youth Commission (ASEAN Youth Social Entrepreneurship Awards 2017). Edukasyon.ph was also included in the 2016 World Innovation Summit for Education (WISE) Accelerator Program. Edukasyon.ph, launched in 2015, also operates the website FindUniversity.ph and attracts more than 10 million web visits each year. For more information, visit www.edukasyon.ph.
Edukasyon.phhttps://rec-data.kalibrr.com/www.kalibrr.com/logos/WXLZ4ZPDQCEYCBHR3TUVNYHKXDJFAJGSJ882JHPE-5f48b3b8.pngEdukasyon.ph is the largest edtech platform in the Philippines empowering millions of Gen Z students aged 13 to 24 to make self-aware education decisions that lead to a fulfilling career and life. Students use the website to gain access to schools, scholarships, online courses, and other resources that enable them to find and take the paths best suited to their own interests, skills and priorities. Edukasyon.ph has worked with hundreds of partners - schools, corporations and foundations - to enable them to reach and engage with its student community along the journey from education to career. Edukasyon.ph is supported in part by VC firms, education companies and impact funds across Asia and Europe, including Mustard Seed, Villgro Philippines, French Partners, KSR Ventures, Gobi-Core Philippine Fund, EduLab Capital Partners, Obunsha Ventures, Alternate Ventures, Foxmont Capital Partners, Lorinet Foundation, First Asia Venture Capital and others. Edukasyon.ph and its Founder & CEO have been recognized for work in education technology and social entrepreneurship by global and regional organizations including the World Economic Forum (Young Global Leaders 2020), Asia CEO Awards (Young Leader of the Year 2019), Financial Times and International Finance Corporation (Transformational Business Award 2017) and National Youth Commission (ASEAN Youth Social Entrepreneurship Awards 2017). Edukasyon.ph was also included in the 2016 World Innovation Summit for Education (WISE) Accelerator Program. Edukasyon.ph, launched in 2015, also operates the website FindUniversity.ph and attracts more than 10 million web visits each year. For more information, visit www.edukasyon.ph.

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